We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Property Renovations and Construction, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Property Renovations and Construction, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Property Renovations and Construction, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company replaced my roof in 2019 , and we discovered that the . We contacted the company PRC Property Renovation & Construction that the gravel was coming and leaving bare spots on my roof. They said it wasn't there problem that it was the Company that made the shingles . I notified the co that made the shingles and they wanted a shingle off of roof. I contacted PRC and as if they would come and remove a shingle so we could send it to the company . We have been calling since in the fall and no response. Please help me get my roof fixed before it's starts leaking. We are seniors and fill we are being taken advantage.

      Business Response

      Date: 02/20/2023

      We have received your complaint and will have one of our project managers respond to your request. Please understand that we are doing everything we can to resolve all issues related to the flaking of your shingle roof. Although this is a manufacturer issue, and not PRC's responsibility to send the shingle, we will have someone come out and hep with the (1) shingle removal that needs to be sent to the manufacturer as a good faith gesture. 

      We apologize that your call was not returned and will be reaching out as soon as possible to help resolve the issue.

      We thank you for your patience and please feel free to call the office at 321-421-6374 if you do no hear back by 2/24/23. 

      I will be in contact with the general manager and will be calling to sort this out as soon as we gather all pertinent information regarding this project. 

       

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered impact *************** on 6/27/22 provided 50% deposit $18,485. Worked with ******** who was awesome. The order was coming from 2 different manufacturers: *** and *******. Received the *** window part of the order in October 2022. I paid the balance on that part of the order. ******** is no longer with PRC and after repeated calls each week over the past 2 months I still have not received a response on my ******* order status. When I can actually get through to a person (**********************, etc), they said they would get back to me, then they are no longer there the next week. I have been told *** is the window and door supervisor, they tell me they are leaving him a message to call me, but after multiple messages I still have not received a call back. All I am looking for is a contact that will: 1) be there more than a week and work with me until these *************** are delivered, 2) a copy of the confirmation showing the ******* order was made and the confirmation number, 3) keep me up to date date on the order status, 4) get my *************** delivered. PRC has my $12,000 deposit for the ******* order. I have done everything ask of me, looking for the same from PRC.

      Business Response

      Date: 12/27/2022

      **************** -

      We apologize about any confusion concerning your order and assure you that the product has been ordered. We recently had many staff changes in the Windows/Doors ordering department and it has taken some time to go through all pending projects. We also do not typically send order confirmations to customers, as it has sensitive information and pricing. Although the ************************ is closed until January 3, 2023, the manager will call you upon his return to give you an update. The vendor, like most, has had supply chain issues, along with damaged material sent, and is working to get your order completed asap. Again, our apologies for the communication issue, however someone will be in touch the first week of the New Year. We understand your frustration and appreciate your patience during this time.

    Property Renovations and Construction, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.