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Business Profile

Sporting Goods Retail

The Musa Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/31/2023 ****** Did not ship product to my house. Attempts to get in touch with the company have been ignored. Looks like they have relocated to ******, but have not updated any of their contact information.

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #: ****** Order date: Nov 4 2022 Ship date: Nov 7 2022 Product: ************ **************** Slip #: 83121919-36337376 Price: $52.99 Product was received, and found to be not the color scheme as advertised. Business was contacted multiple times via phone, and email. Per the company's return policy, I only have 7 days to return the product. I am not authorized to return the product without a *** #. The company continues to fail to contact me and issue the *** #, which will put me in non-compliance of their 7 day limit for returns.

    Business Response

    Date: 11/30/2022

    We apologized and asked for a picture of the hoodie he received so that we could either explain the color, issue a refund, or complete an exchange. We did not receive a reply.
    See Attachment/File: 2E833E2B-FA75-4236-B795-E858F8F33055

    Business Response

    Date: 11/30/2022

    Business supplied email: *******************************
    Use this address for any contact with the Better Business Bureau

    Customer Answer

    Date: 12/05/2022

    (The consumer indicated he/she ACCEPTED the response from the business.)
    Business stated they requested a photograph of their product that I received. This request was made on their website's messaging system,to which can only be seen/monitored actively while on that page. The business was sent a return authorization request on Nov 14th,and any/all valid clarification concerns on both party's behalf could/should have been addressed there; and not checking on an open webpage messaging system. The Company never responded to the email that was sent, and I remember taking a picture of the product and sending a response, but can't prove that as the Company again, elected to only communicate on their messaging system (which I have no access to "sent" messages).
    See Attachment/File: Screenshot_20221205_082450_Gmail

    Customer Answer

    Date: 12/21/2022

    How is this case "closed," as there was no resolution made. I did not accept the businesses response as indicated in my response sent to the BBB and was not contacted by either the BBB or the Musa Store afterwards. So, how did my case get closed without a resolution?

The Musa Store is NOT a BBB Accredited Business.

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