Complaints

This profile includes complaints for Kendall Towing and Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kendall Towing and Recovery

  1863 Aurora Rd Melbourne, FL 32935-4159

• 

  Kendall Towing and Recovery

  3020 Phillips St Melbourne, FL 32901-8050

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - May 17 - Towing charges - Charging more than the allowed about my the county - Charging a lien release fee to get car back but there was never a lien on my vehicle - no record of lien on ****** or state of florida legal records, company cannot provide proof there was lien filed

  Business Response

  Date: 06/04/2025

  Once a car is towed it is under Lien ( do to money being owed) a charge of up to $250.00 can be charged when releasing the vehicle under State statute 713.78 

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23418628
  
  I am formally rejecting this response. Under Florida Statute 319.27(2)(a), a lien release fee may only be charged if a lien was lawfully recorded against the vehicle. No such lien was ever filed, and as such, there is no legal basis for imposing this fee.

  
  Additionally, Florida Statute 713.78(4) requires towing companies to notify the vehicle owner and any lienholders by certified mail within 7 business days. I received no such notice, and your refusal to provide documentation confirming that a lien was filed or that notice requirements were met only further indicates that no valid lien exists.
  
  I expect this charge to be refunded immediately.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 06/05/2025

   319.27 is if i am enforcing a lien to sell the car and also we had possession so this statute would not apply. the lien(the money owed for impound) was satisfied before the letters had to be sent. (lien i mean under lien)
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23418628
  
  I am rejecting this response because:

  Your "interpretation" of FL Statute ****** is incorrect. Possession of the vehicle and the existence of an impound fee do not, in and of themselves, constitute a legal lien unless the proper statutory process is followed and a lien is actually filed with the ***************************** Safety and Motor Vehicles. 

  According to Florida Administrative Code 15C-21.003(4) and Florida Statute ******, a lienholder must file for a lien to recover storage or towing charges, and a lien release fee can only be charged if a lien was formally recorded. There is no record of a lien filed against my vehicle, and your own admission confirms that the charges were satisfied before any lien letters were issued. Therefore, no lien existed, and no lien release fee can be lawfully charged.

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 06/05/2025

  im standing on the staute ****** and the way it says to charge. im done trying to make you see what under lien means. no refund will be given.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23418628
  
  I am rejecting this response because: no resolution has been given. 

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred on march 24, 2025. Firstly this company had no right to tow my vehicle because I was shopping in the mall that owned the parking lot I was parked in. Secondly this company charged me $576 to retrieve my vehicle which is way above the county limit. Thirdly they were trying to charge me $50 to retrieve my wallet from my car which is in my name. Fourth this company towed my vehicle in a way that actually broke the barring on my front passenger side wheel and now I must get this fixed. And finally fifth they have done the exact same thing to numerous other people I know and there are plenty of reviews from other unhappy people.

  Business Response

  Date: 03/25/2025

  GOOD MORNING SO I GUESS I WILL RESPOND BY THE NUMBERS

  ***** SAY YOUR SHOPPING BUT YOU WHERE SPOTTED GOING TO THE ***** AND IF YOUR SHOPPING WHY WOULDNT YOU HAVE YOUR WALLET

  2.THE PRICE YOU PAID WAS 3 DAYS AFTER TOW AND WAS RIGHT IN LINE TO THE COUNTY AND STATES CHARGES

  3.THE ***** FEE TO GET WALLET IS A GATE FEE TO HAVE SOMEONE OPEN ON WEEKENDS

  **** FOR THE WHEEL BERING YOUR CAR WAS TOWED ON A WHEEL LIFT WHICE WOULD OF HAD TO PICK UP THE TIRES JUST LIKE RIDEING DOWN THE **** SO YOUR WHEELBEARING COULDNT GET HURT AND YOU HAD THE RIGHT TO SAY SOMETHING AT TIME OF PICK UP.

  5.AND YES WE HAVE DONE THIS TIME AND TIME AGAIN NO ONE IS EVER HAPPY TO GET CAR TOWED

   

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car got towed from ************************************* to ***********************************, which is a 5.8 mile drive. According to this link: ***************************************************************************************** (I uploaded a picture), the maximum milage rate they can charge is $3.12 (My car is a class 'A' wrecker), meaning they should have charged me a maximum of $18.41. However, these scammers that run this tow company charged me $59.02. So unless the tow truck driver decided to drive in circles to run up the bill, there is no way I should have paid that $59.02. I did the math and I should be compensated $40.61. Also, how is it possible to charge $56.25 for a gate fee? Is that even legal? I should also tell you that the people that run this place can be very rude and unhelpful. If you guys can get my $40.61 back somehow ill be happy. I uploaded a picture of the reciept I was given.

  Business Response

  Date: 03/31/2025

  THE MILAGE GOES BOTH WAY TO AND FROM. NOT ONE WAY AND THERE ARE MANY FACTORS IN THE WAY WE DECIDE TO DRIVE TO GET TO DESTANATIONS.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a resolution for incomplete services and a refund from Kendall Towing and Recovery. On December 28, 2024, Kendall Towing and Recovery returned my vehicle to me via tow truck, fully aware that it remained unrepaired and unsafe for driving. Since that date, I have made multiple attempts to contact Kendall Towing and Recovery Mechanic regarding this issue, yet I have not received a response outlining a timeline for the necessary repairs for which I have already paid. On January 6, 2025, at 12:13 PM, I received an email from Kendall Towing and Recovery stating, "good afternoon as i states anyone with a repair problem would have the truck brought back to the place it was repaired. We towed the truck back to you for liabilitypurpose as in if we wrecked it while driving it would be a problem but if towed we are covered. i have forward all document of the parts replaced to your card company and as of the unsettled payment i have that recourse of wrapping up the bill all together condersideing the truck never left my shop that is camraed and can clearly see all repaires being done on your truck please pay your bill thank you" I wish to bring to your attention that the vehicle is currently unsafe to operate due to Kendall Towing and Recovery's incomplete front-end brake replacement. I have been billed $615 for parts and services that were not adequately provided. Given the circumstances, I no longer possess confidence in the integrity of their business practices. Additionally, I have requested an itemized receipt and proof of purchase for the replaced parts, but these documents have not been provided. I have formally requested a full refund of $615, comprised of $500 paid via credit card and $115 paid in cash directly to Kendall Towing and Recovery Mechanic ***** ****** on December 28, 2024.

  Business Response

  Date: 01/09/2025

  good afternoon we have inspected the truck and couldnt find anything wrong so we put  her old  parts back on and returned the truck  and issued the refund .

  Customer Answer

  Date: 01/10/2025

  *********** has stated that Kendall Towing and Recovery has not confirmed that they will not pursue the $500 charge. I need proof of when the merchant will notify the credit card company that they will not refute the $500.00. Thank you.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22778179
  
  I am rejecting this response because Kendall Towing and Recovery has failed to communicate the following to the credit card company: "Sent: Thursday, January 09, 2025 at 2:03 PM
  From: "**** ****" <********************************************>
  To: "***** OO" <**************************>
  Subject: Re: Re: Request for Resolution of Incomplete Services
  Dear ***** OO
  Thank you for giving us the opportunity to serve you. Unfortunately, we were unable to replicate or identify any issue to your vehicle that would be associated with the limited work that was authorized. We have restored your vehicle to its original condition. All original parts have been reinstalled. We will notify your credit card company that we are not refuting  your refund of $500.00 and will issue you a refund check for the $115.00 that was paid cash. These refunds amount to a total of $615.00 which is exactly what was paid. We have also towed your vehicle back to your residence free of charge. We apologize for any inconvenience this may have caused. The check is in the cup holder.
  Respectfully, Kendall Towing"
  
  Sincerely,
  
  ***** O

  Customer Answer

  Date: 01/16/2025

  Dear BBB Serving ***************,
  
  
  I'm requesting that my case be reopened as I have not received a response regarding Complaint #********. Please see information listed below:
  
  
  Sent: Thursday, January 09, 2025 at 2:03 PM
  From: "**** ****" <********************************************>
  To: "***** OO" <**************************>
  Subject: Re: Re: Request for Resolution of Incomplete Services
  Dear ***** OO
  Thank you for giving us the opportunity to serve you. Unfortunately, we were unable to replicate or identify any issue to your vehicle that would be associated with the limited work that was authorized. We have restored your vehicle to its original condition. All original parts have been reinstalled. We will notify your credit card company that we are not refuting  your refund of $500.00 and will issue you a refund check for the $115.00 that was paid cash. These refunds amount to a total of $615.00 which is exactly what was paid. We have also towed your vehicle back to your residence free of charge. We apologize for any inconvenience this may have caused. The check is in the cup holder.
  Respectfully, Kendall Towing
  
  
  Thank you,
  
  
  
  
  ***** O

  Customer Answer

  Date: 01/21/2025

  Complaint: 22778179
  
  I am rejecting this response because Kendall Towing and Recovery has failed to communicate the following to the credit card company: "Sent: Thursday, January 09, 2025 at 2:03 PM
  From: "**** ****" <********************************************>
  To: "***** OO" <**************************>
  Subject: Re: Re: Request for Resolution of Incomplete Services
  Dear ***** OO
  Thank you for giving us the opportunity to serve you. Unfortunately, we were unable to replicate or identify any issue to your vehicle that would be associated with the limited work that was authorized. We have restored your vehicle to its original condition. All original parts have been reinstalled. We will notify your credit card company that we are not refuting  your refund of $500.00 and will issue you a refund check for the $115.00 that was paid cash. These refunds amount to a total of $615.00 which is exactly what was paid. We have also towed your vehicle back to your residence free of charge. We apologize for any inconvenience this may have caused. The check is in the cup holder.
  Respectfully, Kendall Towing"
  
  Sincerely,
  
  ***** O

  Business Response

  Date: 01/21/2025

   the card company took the money already

  Customer Answer

  Date: 01/23/2025

  According to ************ "Case Number: 241231195910941, We're waiting to hear back from the merchant about this dispute."

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22778179
  
  I am rejecting this response because:

  
  According to ************ "Case Number: 241231195910941, We're waiting to hear back from the merchant about this dispute."

  
  Sincerely,
  
  ***** O

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kendall Towing towed my car around 2pm, July 16th 2024. Per the county's official records, the price break down would be as follows: $114.23 maximum base rate, $3.12 + $0.50 mileage and fuel rate, and $24.40 outside storage. This adds up to $205.23 for a 9.2 mile tow. Yet, just an hour later, upon calling the company, they informed me that recovering my vehicle today would cost me $429.

  Business Response

  Date: 08/19/2024

  good afternoon there is a new fee the state has put out in the tl26 as of 04/28/24 that we can charge what they call lien release fee of $250.00 on top of those charges which the bill is right on point.