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Business Profile

Window and Door Installation

Ecoview Window of Brevard, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ecoview Window of Brevard, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid Ecoview over $16,000 to replace our windows, the initial part in Dec 2021 and the final balance in Oct 2022. Ecoview did not properly install and seal the windows, causing separation - this allowed water to get in through at the top of the window. According to the stucco repairman, the wrong materials were used and this created water damage. This affected the stucco on the 2nd story back of the house. The stucco started to crumble and break - we noticed this in May 2023. The repair required the stucco at the base of the windows removed, the wood replaced, caulking and sealing of the windows, which resulted in a $3275 stucco repair bill. Additionally this will require us to repaint the entire house - which has not yet been completed. The stucco repair was completed in the summer (2023).

      Business Response

      Date: 11/21/2023

      The customer did not reach out to us to let us know they were having issues. We were completely unaware anything was going so we haven't had a chance to go back and look to evaluate or rectify the situation. 

      Business Response

      Date: 11/21/2023

      We have not been back out since 10/21/22 Nor has there been any communication.

       

      You stated to the BBB You wanted repair but then your response says you didn't want us to do the work so you had it done?

      How would you like to proceed? 

      Customer Answer

      Date: 11/27/2023


      Complaint: ********

      I am rejecting this response because: I was asked for a response of what we wanted to get out of this complaint.

      To acknowledge the fact that we did not contact the company since 2022 - that is likely true. We did not know the damage was caused by the windows when we first noticed the stucco problem.  When we got the stucco companies out here to inspect the damage, we were told about the cause.  We did go ahead and have the stucco company repair the damage because we trusted the stucco company. In hindsight, we could have contacted EcoView at that point, but at the end of the day, we wanted a trusted stucco company to make the repairs.  Would EcoView allowed our company to make the repairs at that point? I do not know, and that is on us, but the original damage is still on EcoView's lack of workmanship. According to the stucco company, they told us that EcoView cut corners in the sealing process. Since the area was large, they should have used something to bridge the gap, and the opening caused the water damage. At this point, it would be great to be reimbursed for the stucco damage, but ultimately we want to have the complaint on record that the cause of the damage is due to poor workmanship on EcoView's part. As a consumer, our goal is to hold the company accountable for faulty work, so this does not continue to happen to other customers in the future.  


      Sincerely,

      ******* ****

    Ecoview Window of Brevard, LLC is BBB Accredited.

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