We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Mobile RV Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2 year warranty September 6, 2023 for $3,000 to cover all my RV repairs. I paid the entire amount upfront with the check being cashed 9/8/23. Shortly prior to purchasing the extended warranty this company replaced and warrantied a faulty AC unit on my RV. Now I need to use the warranty I paid for to repair the AC that I just paid to replace as well as several other issues. I have called and texted ***** ******* countless times. I have left numerous messages for a return call. On the rare occasion he actually answers the call he offers empty promises to schedule an appointment, or tells me a long sad story about why he cannot come handle the repair or send a service tech. Every conversation turns into his personal problems with auto accidents, spider bites, ex-wife issues or whatever. Meanwhile we are having a heat wave and my RV is blazing hot along with other electrical issues that have been going on since Nov 2, 2023 that they have not fixed. I would like my AC fixed that is still under the original warranty and I would like my $3,000 warranty fee refunded. This expensive warranty has been of no use to me. I can provide the canceled check as well as endless text thread of my conversation with him. I am now going to have to find another RV repair company.

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an awning for an RV on September 2023. Since then, this company have not given me any answer. requested a refund. Nobody is responsible..

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ******* was cited for causing a car accident involving his company owned vehicle, he has zero insurance and now we are liable for her injuries and the repairs on our vehicle.

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a new Dometic air conditioner installed in my 2021 Coleman camper, in late March. Paid $ 1,867.00 for new ac, plus $ 505.00 for install. 13500 BTU. $2,372.00 for an ac that was bad from the start. Noise coming from ac was unbearable, Tech said it was compressor . And to use it til it quits. Tried staying in camper a few times when I had to go up north. Bought a portable ac for camper .. Tech came by and checked it out and could not believe he did this ! Made all sorts of promises,The technician has stopped communicating. Dometic has stopped communicating also, that will be in a separate complaint. Dometic told me to take it to a Dometic technician. He is the one I’m dealing with. This business is more interested in getting money. We are senior citizens on disability, not able to buy another ac, which we shouldn’t have to. Thank you for any help we can get.

    Business Response

    Date: 09/03/2023

    This issue has been resolved and fixed 

    Customer Answer

    Date: 09/05/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 20489463, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****

     

Mobile RV Services LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.