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Business Profile

Home Theater Systems

Quantum Fiber, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Theater Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to cancel my internet service with this provider but it is impossible to get a hold of them. I have been trying to contact them 3 days in a row and just been on hold for hours without no representative to talk to. Last time I called they hung up on me after waiting close to an hour. It wont allow me to do this online through my account. Must be done calling them.I got this service through Century Link. I contacted Century Link for help but now they say I have to contact Quantum Fiber directly for anything concerning my account. I have put too much time into this. It is ridiculous I cannot contact anyone in this company. This is adding a lot of stress to my life. All I need from them is to cancel my service and let me know how I return any equipment if necessary. I cannot put any more time on waiting hours on the phone to talk to someone from Quantum Fiber.They also double charged my account back in 8/3 and 8/5 for $75. When I called the said they opened a claim for a refund and it was going to take 10 business days. I have not get my refund. I am also trying to communicate with them for an update on this, but again, impossible to reach customer service.

    Business Response

    Date: 09/04/2024

    Better Business Bureau is a disgrace to the small business community. this is the wrong company again. I am a small networking company in ********************* not the internet service provider Quantum fiber. Ive called, I have emailed over and over to you people and you continue to trash my companies reputation over and over. All you keep doing is telling me its fixed, its corrected and wont happen anymore and for the past month I have seen complaint after complaint come in for the wrong company. This is what DEI causes due to the fact nobody with real experience is hired and nobody is capable of fixing this massive error and defect in BBB business. There should be a way to complain about the BBB. I will finally contact my attorney and show him the slander you allow!  

  • Initial Complaint

    Date:08/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You sent me a new modem. When nothing was wrong with my old one. I spoke to a representative ant they couldn't fix my issue. The new modem was not working with the Internet. So I had to continue to use the old one. There was a ticket put in for a appointment to come on Saturday. With no resolution I received a text that my appointment was cancelled due to them thinking my internet was good with the new modem. But it connected to my one one. So system thought everything was good. I waited over 4 hrs waiting for a person to re set up my appointment before someone hung up on me.please have someone re set up my appointment to come see me on Saturday to fix my issue

    Business Response

    Date: 09/05/2024

    Wrong company again. See attached photo

    We are a small network company in **************************;

    Not the consumers Internet Provider. 

    Day after day we get our company slandered by the BBB. 

    BBB you are so damaging to small businesses 

Quantum Fiber, LLC is NOT a BBB Accredited Business.

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