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Business Profile

Tour Operators

Cruisin Tikis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/2/24, I contracted for two tiki boats for a 3 hour tour to pick us up at our hotel in ***********, ** on 11/29/24 by this company. I was immediately charged for the amount of the boats plus a surcharge for extra fuel. I was in constant contact with ****, and employee who assured me that we would be picked up by 10:00 am that day. It was a holiday weekend and we had a big group who had various travel plans. The day before, I received a text that they were having a problem with one of the boats but it should be resolved by the morning. That morning, I received no communication until after 12:00 noon, stating they would not have one boat. I was then strung along most of the day, told the boat was coming, and should be there any minute and nothing was in sight. at 3:00 pm that day, one boat showed up for our group of 20 people and it only fits 10. The captain then proceeded to take 7 of us out for only 2 hours. This business is deceptive, unprofessional and does not provide the services they were contracted. I have tried to resolve this with the company directly to no avail. I did everything that I said I would do and the company continue to lie to me and complexly messed up our holiday at *********** with its deceptive practices.

    Customer Answer

    Date: 01/17/2025

    The business has fully refunded my money and I thank you for your assistance.

     

     

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been promised a refund for the mishandling of our Tiki Boat Tour that was originally scheduled for 10/18/24. Promises of a refund have been made since 10/26/24. This company is no longer responding to me at all and a refund has not been processed to date. Attached:Draft of the the message that was sent through their contact us form on their website Copy of most recent emails including screen shots of text conversations with promise of refund.

    Business Response

    Date: 12/10/2024

    Hi, we have received this complaint and will be processing the refund this week. We had issues either our booking platform holding our money. 
    thanks 

    Customer Answer

    Date: 12/16/2024

     
    Complaint: 22581967

    I am rejecting this response because I have been promised a refund since late October with no follow through. A refund is the disired outcome and I will consider accepting this as a resolution once the refund is actually processed. To date, there is still no refund to my card.

    Sincerely,

    ****** ***

    Business Response

    Date: 12/16/2024

    We are processing your refund tomorrow.

    thanks 

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 22581967

    I am rejecting this response because the refund has still not been processed. 

    Sincerely,

    ****** ***

    Business Response

    Date: 12/23/2024

    The refund was fully processed. 

    Customer Answer

    Date: 12/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ***

Cruisin Tikis is NOT a BBB Accredited Business.

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