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Business Profile

Office Space Rental

Wework I Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2023 I asked to leave this all access pass with WeWork as I would no longer be able to utilize the service, moving out of state.. I was told it was very easy to cancel this plan and re-start later if I happened to move back. So I signed exit paperwork through a link in an e-mail with my understanding that my membership was ending April 30th, 2023. Apparently they mishandled my communication, and automatically started my membership without my permission... They show my signature, but I signed a simple link form that showed me one page that I saw totally unaware I was signing two agreements. Again, it was one link and an odd checkout to exit, not thorough, just a quick signature. My only agreement I agreed to was ending my membership on April 30th, 2023 and I did it on time with due diligence. I haven't used this service since April of 2023, as I haven't even lived in the state the service exists since that time.This has caused a running balance on my credit card for months, unnecessary finance charges and lowered my credit score. I want this unauthorized second agreement null and void and charge I didn't authorize refunded to my card immediately.

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *** or Madam,In 2019, they had a trivia question on ********* If one was the first person to correctly answer the question, a one week pass to WeWork would be offered. Unfortunately p, I never got around to actually claiming it and I dont know who to contact. Kindly ask them to drop me an email. Thank you.

Wework I Inc. is NOT a BBB Accredited Business.

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