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Business Profile

Battery Retail

RA Supply Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RA Supply Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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RA Supply Corporation has 2 locations, listed below.

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    • RA Supply Corporation

      19300 NW 51st Ave Miami Gardens, FL 33055-2047

    • RA Supply Corporation

      1690 NW 108th Ave Unit 145 Doral, FL 33172-2071

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around 11/24/23 I purchased a Inogen one g5 portable oxygen concentrator with a 16 cell batteries for $14,88,88 and a extra 16 cell battery for $288.88 for a total of $17,77.76 (order number 2523). On 9/14/24 the concentrator stopped working. It has a 3 year warranty on it. Called Inogen they told me because I didn't purchase it from them they can't help me I have tried to contact RA supply from a few different phone numbers found on internet, tried emailing them, and used their chat option on the website and have gotten no response. I need to be on oxygen for 24 hours so without this portable concentrator I can't leave the house to go to the store or anything. I need this problem fixed!

      Business Response

      Date: 10/30/2024

      Hello,

      We went ahead and issued a full refund for the customer.

       

      Thank you!

      Customer Answer

      Date: 11/04/2024

       
      Complaint: 22364707

      I am rejecting this response because: I have not received payment. The card number they have on file is no longer active.  Can I give them my bank account information and get my refund that way. If possible can someone call me I'm not good with communicating through email. **********

      Sincerely,

      **** ********

    • Initial Complaint

      Date:08/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Imogen One G5 machine for $2,094 on 9/18/2023. I have called and emailed RA Supply repeatedly for months, but they have not responded. All I need is to get a copy of the receipt for the purchase for insurance purposes. I am getting desperate because I only have a few days left before the deadline for filing a claim. Please help. Thank you.

    • Initial Complaint

      Date:07/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought new Inogen One G5 model ****** in Oct *******, had problems with the machine & returned it & after several months received a good machine in May *******, broke down again in July 2024 with only 310 hrs on it, the machine had a 3 year warranty. I have called RA supply several times with no reply, I have sent a few emails with no reply. Refund # *************** hr service # ************, other # **************************** I have all previous contact emails from problems before. Order # ****

    • Initial Complaint

      Date:06/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The enogen was purchased February 2023 order number #**** and the device has a 3 year warranty. I have tried several times over the last 3 Mos to contact RA supply with no response the machine has a yellow light that keeps appearing and the double battery is not charging this device for breathing and is essential I need this to be resolved immediately. I need to be contacted with a resolution as this machine is a life sustaining device.

      Business Response

      Date: 06/03/2024

      Hello,

      We have issued a refund for this order and sent a return label to the customers email so that the faulty machine can be returned.

      Thank you.

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An Inogen One G5 was purchased, with a 3 year warranty, less than 1 year ago. I've tried to contact them by both phone and email, but they haven't replied.

      Business Response

      Date: 05/15/2024

      Hello,

      We already went ahead and issued a full refund for this customer.

      Thank you.

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I We purchased 2 Inogen 5 portable concentrators through RA Supply Corp. The first machine was for myself as I have Pulmonary Hypertension ( Right side heart failure) I was very pleased with the machine. My significant other 2 months later required full time oxygen and for his portable O2 needs he bought the same machine from the same company.On 4/24/2024 my machine began to make a loud noise and stopped providing any airflow. Thankfully I have a home based concentrator. I have made 6 attempted calls pleading for a response and received none. There website has all their products listed as sold. I contacted ****** and was told that the warranty had to be honored by the seller. Meanwhile I will be trapped at home without the repair of this product. New machine will cost approximately $2899.00 which in NO possible way have. The warranty was for 1 year. I purchased from them because it was a good sale. but not a deal in the long run. HELP

      Business Response

      Date: 04/28/2024

      Hello,

      We already went ahead and issued a full refund per customer request.

      Thank you!

      Customer Answer

      Date: 04/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Customer Answer

      Date: 04/30/2024

      Thank you to the BBB and to the ** Supply Company for resolving this situation in a satisfactory way. We are pleased with this solution and look forward to the financial return of 1997.00

      Thank you all

      *************************

      Customer Answer

      Date: 04/30/2024

      Thank you to the BBB and to the ** Supply Company for resolving this situation in a satisfactory way. We are pleased with this solution and look forward to the financial return of 1997.00

      Thank you all

      *************************

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 11, 2022 I ordered (Order#***-4417570-8181860) an Inogen One G3 16 Cell Double Battery on Amazon from *** Wholesale Supplier (RA Supply Corp) for $323.30. The battery worked for almost 11 months before it stopped working. After contacting Inogen and providing the serial number of the battery they told us this battery was only to be used with OxyGo equipment. After contacting Amazon and the seller neither will replace the battery or give a refund because it is after the 30 day return policy. The issue is that it was advertised as an Inogen One G3 battery but it wasnt what was shipped to us. It did fit the Inogen machine but we believe it has stopped working since it wasnt an OxyGo piece of equipment. We feel that they misrepresented what was advertised and what they supplied. Thank you for your consideration in this matter.

      Business Response

      Date: 07/31/2023

      Hello,

       

      We have went ahead and issued a full refund for this customer.

       

      Thank you!

      Customer Answer

      Date: 07/31/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    RA Supply Corporation is NOT a BBB Accredited Business.

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