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Business Profile

Roadside Assistance

Bossa Roadside Assistance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/23/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/22/2023 I CALLED BECAUSE I HAD A FLAT. I WAS CHARGED 210 FOR A USE PLUG **** NO GOOD **** THAT WAS THE DIFFERENT SIZE FROM THE OTHER 3 ****S THAT WAS ON THE *** AND I HAD TO SPEND MORE MONEY TO REPLACE IT THIS MORNING. YOU DONT CHARGED 210 FOR A USED PLUG **** NOT EVEN A NEW **** COST THAT MUCH FOR A ***** ACCORD. i CALLED THIS MORNING AND THE GUY DIDN'T EVEN HAVE A VALID EXPLANATION. THE **** WAS WORN AND USED

    Business Response

    Date: 01/02/2024

    We acknowledge and appreciate your feedback regarding the service provided on 12/23/23, and we sincerely regret any inconvenience experienced. We stand by the value offered, as our overnight mobile tire replacement service, priced at $210, remains competitively below the industry average.We understand your concern about product availability after 11 pm, and we presented the option of a new tire, although it was declined. It is important to note that our pricing structure covers the retail cost of the tire, labor, and after-hour surcharges.We would like to clarify that our refund or exchange policy applies exclusively to the cost of the tire and not to the associated labor charges. The tire cost is $65, and the labor cost is $155. Despite the challenges encountered, we are pleased that our service facilitated your safe return home.Your feedback is invaluable to us, and we appreciate the opportunity to address and resolve any concerns. Please feel free to reach out to our customer service department if you have further questions or if there is anything else we can assist you with.Thank you for your understanding and continued patronage.

     

    Attached is picture of original damaged flat tire that was on customer's vehicle.

     

    Customer Answer

    Date: 01/03/2024

     
    Complaint: 21050401

    I am rejecting this response because:

    The tire you gave me was smaller than the other tires on my car that would have cost damage to my car if I didnt went the next morning to a tire shop and pay additional money to get my tire change. Not only that the tire was bald and plugged and wasn't even safe to drive on. The car started making weird noises while driving. Thankfully i got home safe. $115 for labor to change a tire is ridiculous and you're a thief and wouldn't try an older person like that. You never presented the option of a new tire. I also stand on what i said. This company is thieves. Nothing good ever happen to people that try to cheat other people !!!!! 

    Sincerely,

    *****************************

Bossa Roadside Assistance is NOT a BBB Accredited Business.

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