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Business Profile

Security Guard Training

Allen's Security Academy Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guard Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was enrolled for this training class for my security D license. Upon arrival I had to wait 30 minutes for the instructor to come, no update. Another ***** minutes went by and the instructor informed me that they were still running late so I initiated the conversation on rescheduling. Instructor called me over the phone to start the process, however after receiving my personal information I got sent an email stating that I completed the required 40- hour training, which I did not. So come the day of the rescheduled appointment I informed said instructor that I will not be attending due to my documents required for my security license being falsified. I did not want to be associated with a company that says they are going to provide the required 40- hour training and just gives you the certification with no training, that is dangerous and unethical. Security is a job where you have to think about your own safety as well as the safety of your colleagues and peers as well as assessing any dangerous or life-threatening situation to the best of your ability to protect and serve the community. If a company like this is able to do this then how is the community suppose to feel safe knowing that the workers arent trained. They are just given the documents and sent to protect. This was misrepresentation of services if Ive ever seen one.

Allen's Security Academy Inc. is NOT a BBB Accredited Business.

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