Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 video games from the website on 5/17/25. The confirmation email said it would send another email when the order was shipped. I assumed it would take 4 to 6 business days to arrive. A week later still no email so i logged into my account *** no record of the order was there. Upon further review i noticed the billing and shipping address did not match up so I called the number on the website. I finally got a call back on May 28 saying the games were shipped *** received already and i cannot get a refund or the games which I habe already payed for. I have been to the address it was supposedly shipped to and I know the owner of the property. He says no packages have arrived. Since the first calle tp the business i have left voicemails *** got no call back. have been looking for these particular games for years so I was excited to finally receive them. I would love to get those games but if not a refund would suffice.

  

  Business Response

  Date: 05/30/2025

  I apologize but since we are short staffed at this time, call backs take ***** hours and you did not give us time to do that or this case would not be open. I have issued the refund for your lost package.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I put through a order for video games at Lukie Games. I didnt get a confirmation letter. I talked to a worker. He said give it 24 hours and give us a update. Still no confirmation letter but 31 dollars was taken out of my account. I sent a email telling the worker this. I got no response and no order so I want a refund.

  Customer Answer

  Date: 12/12/2024

  Being that i have tracking no refund, This report can be closed.

  Customer Answer

  Date: 12/12/2024

  Being that i have tracking no refund, This report can be closed.

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has hapened many times latley , there guilty of Drip ********. Meaning your shopping and as you put items in the cart there sitting there rraising the prices of the item in my cart.This violates antitrust lawss and is illegal just like aliexress does.

  

  Business Response

  Date: 04/16/2024

  Our website is always updating and our inventory is ever changing. Sometimes there are spots during this update where the price does change when adding it to your cart, which is due to our inventory getting lower and depending on the rarity of the item, prices may change. It is impossible for us to change the prices on our website in real time, especially for a specific person and you seem to be the only one with this issue.

• Initial Complaint

  Date:02/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 2 orders with Lukie games. And 2 orders with another company called DK oldies. I placed both orders on the same days as with Lukie games. I received both of my DKoldies orders on time and as requested. It's been over the 4-7 day order timeframe they tell you, and yet I have not received either order. Keep in mind both orders I received from DKoldies came 5 and 6 days ago. Do not ever order from Lukie games. If you want quality product and promise of delivery, buy from DKoldies. Never from Lukie games. Hopefully and eventually this online piece of c*** operation goes out of business due to horrible practices and results. You are wasting your hard earned money

  

  Business Response

  Date: 02/28/2024

  Your orders were shipped 2/21 and 2/22, both orders having different free shipping due to the weight. Our free standard shipping takes 4-7 business days or up to 10 business days if there is any delays by the shippers which we do not have control over. Both orders are still in transit as it's only the 4th and 5th business day per our free standard shipping and what you even mentioned in your message, it's still in transit to you. Upon further review of your order, this one AC-******* is showing out for delivery today so I do not see what the issue is with our free standard shipping.

  

  Business Response

  Date: 02/28/2024

  Here is the tracking number for both orders - DHL/**** - ********************** and second order - ********** 1Z1802ARYW99445047 and ************************** is **** does the final delivery but it looks like *** will deliver it today. I included a screenshot of the tracking information from ***, DHL and ****. They also made another order with us over the weekend and it was shipped out Monday 2/26, with tracking number 1Z1802ARYW95811434 but that was not included in their message.

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon arrival of package. I opened it to see if there's any scratches. This game was the definition of scratchy that I cleaned it thinking it was dirty. After playing it for 5min it went black and the screen said its not able to read the disc. No surprise there! They don't test there games to see if it plays through and through. They send games keep the money and hope for the best to not get a complaint.

  

  Business Response

  Date: 02/22/2024

  Hi, Every item we sell is covered by our 90-day, no questions asked return policy.  As soon as the customer reached out to us we set up a replacement to ship out. It shipped 2/10 and was delivered 2/16.  We hope the customer is satisfied with the replacement.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PlayStation 2 on December 15, 2023 and gave it to my husband on Christmas morning and it wouldnt turn on. I contacted them the following day and was told that a power cord would be sent and it was received yesterday and the game still doesnt work. I have called numerous times and left messages with no response and have also sent numerous emails again with no response. I also went to their ******** page and sent a message there and also on their post asking for someone to contact me with no response.

  

  Business Response

  Date: 12/29/2023

  We responded to your phone call and emails regarding this system. A return was also already set up on 12/28 to send the system back for a replacement. I have also attached the label we made and sent to you just yesterday along with the email history. You also confirmed with us that it was sent back. Once we receive and process the return, the replacement will be shipped.

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cancelation of purchase refund not responding back

  

  Business Response

  Date: 12/02/2023

  Your order was canceled and refunded the same day after we received your email. Please be aware for any future orders, that we are a small company and respond to emails within 24 hours.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent Lukie Games is a list of games that I was trying to sell as part of my video game collection. I sent them the full list, and disclosed that certain items were only cartridges, and if some were only empty cases and some missing manuals. They sent me a trade in store credit and cash offer. I need the cash more so I accept the cash which was $1340. So I took the time to package a very heavy box, carry it and ship it out. When they finally got back to me, they made a ridiculous list of things that were untrue. Some items for missing, which is completely false because I cleaned up my entire attic, and as I was going through it, I was putting everything in the box and listing it. Then they say that they were games missing when I told him in the email that it was only the case. They claim that many of the games were in bad label damage which is completely false. Theyre trying to make excuses to lower the offer they sent me. Their new offer is $950. Their previous offer was $1,340. I sent them pictures of the game they were receiving. As you can see they just have to remove old price stickers and wipe away any marker writing. There are a couple of games that have that label damage that you can see in the pictures. So theyre lying in that email that certain games have label damage. I had a better offer from another company which in retrospect I shouldve take. all I want for them to do is send me the original offer of $1340 or send me something close to that because these games that theyre lying about are not labeled damaged, case only (which I told them it was case only) and are definitely not missing.

  

  Business Response

  Date: 08/01/2023

  The emails and trade was reviewed, the consumer received a response from our trades department regarding this issue as items were not received as listed and/or in a condition that was not acceptable per our standards for trades. We stated and it was agreed via the quote email that we can make revisions to any trade we receive if the items are not per the original email from the sender. This issue will be conducted further via our trades department. Thanks!

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have an online gaming casino - Ultra Panda and on if you win they are supposed to send you the winnings. They have not sent me my winnings and said I need to deposit more money to get my winnings. They are lying. I would like my winnings $200 sent to me.

  

  Business Response

  Date: 07/19/2023

  We are an Online Retro gaming store, we do not own or associate with any online gambling company/casino so not sure why this complaint was filed. I do not see any orders from them under this information and believe they have the wrong company.

• Initial Complaint

  Date:05/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a large order from this company totaling $562 and some change and it emailed me confirming the order subsequently sending a tracking number the following day however within four minutes of the tracking number, being provided there was an update that the shipment was voided by the seller. They did not give me any information as to why, but I confirmed with *** that it was canceled by the seller. My bank was already charged. I have spent three hours calling them, but they have a system set up that always says they are busy on the phone which I find hard to believe when I literally called every minute for 3 hours straight. I emailed four times asking for any sort of explanation and not one time. Have I heard anything back I left 4 voicemails. All I want to know is why the shipment was canceled and I want it shipped to me as I already paid for it. This is very frustrating not having any answers or even someone to talk to you.

  

  Business Response

  Date: 05/08/2023

  We spoke with the customer **** by phone shortly after the complaint was filed and resolved the issue.  The order was processed the day after it was placed, however there was initially an issue when the *** label was created causing it to show as cancelled. The label was reprinted with *** tracking 1Z1802AR4296099727 and this was provided to customer, and is currently scheduled for delivery on 5/10/23.

  We apologize for any confusion the label issue caused. As a small business we have limited the hours we offer phone support but still respond to emails 7 days per week, generally within 24 hours or less. Most issues can easily be resolved through email.  If there is anything else we can assist the customer with we ask that they reach out by email.
  

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  This company is extremely helpful and professional. I had just reached them on a busy day and a simple error was corrected immediately . Therefore , 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************