Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Impact Windows 365 Corp (windows and doors) including the installation package and I don't know if it is the windows that are fake are not hurricane proof, as ***** the owner said or it is that installation qas not done by professionals.But whenever it rains hard! Water comes through the window I can't imagine if it was hurricane heavy type rain!!! I would be flooded out!!I have been calling over a year now for ***** to come by the house to check the window everyday he say tomorrow!! Even after I show him how badly the water coming in to avoid been flooded out, I have to set the alarm and keep wiping up the water and setting buckets.Today is Nov 17 2023 another day ***** said he would come by to check the window.He didn't not show up and he did not call. He doesn't care about his customers. Stay away from doing business with him. In my hopes to support a small business owner, this is what I got.

• Initial Complaint

  Date:09/29/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue started on 6/21/2023 I signed a contract with this company and gave the owner ******* ******* as down payment for the purchase and installation of a glass door. I was very specific the glass had to be transparent, clear glass i wanted to be able to see the street from my living room, i repeated this a million times during our conversation. The day of the delivery and installation ***** brought a door with frosted glass. I rejected the door because that was not what I wanted. I told ************ wanted my money back and he said he was going to deduct the delivery fee from the ******* and give me the rest of the money back. The honest truth is, he never returned the money back to me. Since I didn't want to loose ******* just like that, I tried to negotiate with him and to use that money towards the purchase of another door but ***** ignored me all the time. He kept my money and I never got anything from this company. In my opinion he stole my money. The contract said no returns/ no refunds, but he can't go scamming people like that offering something and delivering a different thing and just because the contract says "no refund" he can keep the money. He failed with his part of the contract. The contract also describes the door as "bronze frame/gray tint/ privacy", this does not specify anything about how the glass has to be.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted to purchase 12 windows on September 15. The business owner sent me the sales contract for signature. I said. He said that it would then be sent back at delivery for additional signature after I confirmed all items were in order. The delivery was being made to a third party as I am out of *******. When the videos of the product was sent, I realized that the style of three of the windows was not what we discussed. The owner immediately tried to tell me I was wrong but I sent him screenshots of what I requested and him confirming that they had that very style. Today is end of day Monday September 18th and he has ignored every call and message. I have sent multiple messages, emails and called. When he finally responded today he again tried to tell me he gave me what I ordered but we both know it's not true. And I resent him my order request again. He has stopped responding again. This is HORRIBLE. I asked for 1/4 - 1/2 - 1/4 configuration and he delivered 1/3 configuration.

  Customer Answer

  Date: 10/09/2023

  After agreeing that he made an error, ***** attempted said he would attempt to find the correct windows but that I WOULD HAVE TO THE EXTRA IF he was even able to find them. Eventually I had to take the incorrect window because I could not waiting any longer due to how much time he was taking to correct things. Also, it is NOT fair to tell a customer you are providing one product, provide another and then expect them to pay more because either you made a mistake or outright lied!!!! He also said he would refund me $250. To this date he still has NOT and refuses to respond. This man's professionalism is HORRIBLE. Additionally, after we've shipped the windows all the way to ***********, we've learned that ANOTHER 2 windows are wrong. He sent single hung windows instead of Horizontal sliders as ordered and shown on the receipt. We did not know as the packaging simply says "EQUAL". So now I'm stuck with the original problem and now TWO WINDOWS THAT ARE COMPLETELY DIFFERENT FROM THE OTHERS. WHAT A DISASTER. I really feel I deserve compensation for this. I tried to me amicable even though it was me being wronged but now, I'm just taking blow after blow. ***** needs to fix this! All I ever wanted was what I asked for. He needs to answer for this

• Initial Complaint

  Date:12/06/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered glass sliding doors from this business, he followed up everyday to close the sale. I finally sent the 5k deposit on 5/12/2022. I have yet to hear back with a status update despite multiple attempts to contact him. I spoke to *****. Now I would like a refund. Others have reported similar stories on yelp. I believe he is a scammer.l