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Business Profile

Mailing Services

The UPS Store #3170

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/24/2023 I went into this franchise to send out some shoes that I had sold. I went into the store to purchase a box and have them print out a label and have them package my shoes and send out. They received my shoes, printed the label and I went about my day. When I check *** tracking to make sure it was updated on the system it says that I have yet to ship it. I wait a day to see if it updates and still no update. I call the *** store that I dropped off the package and they brush off my issue and say due to it being a holiday weekend the systems havent updated. I call *** customer service and file a claim through them. I wait a day to see if maybe the system updates and still nothing. Now its monday and I call *** store *************************************************************************************************************** back. Manager never calls me back. I speak to *** customer service and they say package was never scanned and it still has to be in the store. Since this store is a franchise they have no authority. I speak to manager again to follow up and they said since I have no receipt they cant do anything about it. He says he saw in the camera that I dropped off shoes but cant do anything about it. Says he doesnt care. My shoes worth $400 are still no where to be found and nobody wants to help me. I dont want to accuse anyone of stealing but I handed my shoes off to a young individual in that store and they were never scanned. This is not fair that nobody can help. I have a bank statement that says I purchased something from that store and an email that I sent them so they can print out my label.

The UPS Store #3170 is NOT a BBB Accredited Business.

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