Complaints

This profile includes complaints for Prestige Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Prestige Windows & Doors

  8232 Commerce Way Miami Lakes, FL 33016-1536

  
• 

  Prestige Windows & Doors

  2300 W Atlantic Blvd Pompano Beach, FL 33069-2655

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they asked me to sign, I literally thought I was signing for the project of the items that I wanted to get done after me not wanting a job done cause they supposed to came in two weeks. They didnt contact me to three weeks later. I told him that the price was too much and I didnt wanna do it a week later. Hes sending me a response. Text saying that he could put a lien on my property and for what. For services and materials I havent received anything from them. I have my same Bathroom I had for 17 years like if they did it to me imagine how many other people they have done this 

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23512190
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****** this seem like a scam company I want no parts of this company and I dont want to work with them to threaten me on a lie I never received any material or installation .and the signature on bottom is not mine I signed one please ask them to leave me alone thank you and can u look into other might be going through this same thing and dont no what to do

  Customer Answer

  Date: 06/24/2025

  If this is a company nothing was special ordered and it can be return I have the right to refuse service and they did not come on a timely matter I was not on me I was will to pay half a finance the balance this company was not upfront and I dont want to work with a company that is not right to threaten me saying they did the installation and I have material I severed signed no final agreement please tell them to leave me alone with the threats please I have no product 

  Customer Answer

  Date: 06/24/2025

  If this is a company nothing was special ordered and it can be return I have the right to refuse service and they did not come on a timely matter I was not on me I was will to pay half a finance the balance this company was not upfront and I dont want to work with a company that is not right to threaten me saying they did the installation and I have material I severed signed no final agreement please tell them to leave me alone with the threats please I have no product 

  

  Business Response

  Date: 06/25/2025

  We disagree with the homeowners comment. Her materials came from 4 different suppliers. They are not returnable. We are within the promised timeline of the contract. We are mone than willing to install and complete the project. The homeowner has denied us access and will not allow the installation. We are willing to work with the homeowner anyway we can.  

  

  Business Response

  Date: 06/24/2025

  We have a contract to remodel this customers bathroom. We ordered all of the material, faucet, lighting, shower door, toilet etc. When we called her to do the installation she denied us access. We would like to go there to install the job and get paid. We did however threaten to lean because she has stopped taking our calls. We have paid in full for all materials and are out this money since she is denying us access. She has not paid us one dime, not even a deposit. We have done nothing wrong and have followed all of the terms of the agreement. 

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23512190
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****** when a representative at my house, they need to be straightforward with customers. He never said it was a contract for a link. He say this was the items that I picked out that I wanted it for my home. I never gave a deposit to start the job so why would you purchase items without receiving a deposit? I wanted to pay half of the money for my job to be done. And put dress up in my shoe would you want someone in your house that treat me the way yall have when ***** walked out of my house I shouldve knew it was something that day and I told him I wanted to wait to get another price. He told me that paper was to ensure that the price will stay the same. Yall have to be straightforward with people.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23272551
  
  I am rejecting this response because: The info provided on record here states When I open this there is no wording on this complaint. Everything is blank. So thats a lie, because they did call me and leave a voice mail apologizing for the trespassing violations and said they would educate their crews. So I need to see them formally respond to you so it is documented instead of trying to keep this off record. 
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 05/02/2025

  When I open this there is no wording on this complaint. Everything is blank

  

  Business Response

  Date: 05/30/2025

  In response. We do not do door to door sales. We do use a third party company that sells us leads. They do do door to door marketing using our name. I have reached out to them and told them they are not knock on doors that say "No Solicitation". I can assure you this will not happen again. 

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23050073
  
  I am rejecting this response because:

   

  As per conversation with BBB, because the work hasn't been completed and I do not yet have a timeline, I cannot close this case.  In the past, it took a significant amount of time to order the windows, then to schedule the installation.  I have had a worker come visit and state that the windows and doors will need to be replaced and fixed, as it wasn't installed properly.  The measurements will be taken, then the order placed and then the waiting begins.

  ***** has made good on following up and speaking to me about my concerns, but until there is action on my house, I cannot close this case.  I believe ****** will be coming tomorrow to do the exterior measurements on my home and then from that point on, we will see.  The project manager/supervisor (*****, I believe his name is) is supposed to call me to talk about what specific actions will be taken.
  
  Sincerely,
  
  *****' *******

  asured was grossly undersized. I felt as if they brushed me aside because they feel like I was ************* didn't care about my opinion. This repeated for all of the other windows. I have pictures for ******** front door was ripped out before the realized the new door was incorrect. There's no peephole. It's opening from the wrong direction. Also, perhaps this was on me to check, I didn't know the door would open out instead of like traditional doors. This doesn't work for the floor plan well, & we had to make concessions. I had to do all follow **** I was asked if I wanted a discount or a correction for the peephole missing. I need the peephole, as the door doesn't have any windows. County/State Inspection FAILED. Garage side door ***************** stopped inspection to protect me. ****** followed up after I called Prestige twice. She has been lovely, but *******, in charge of install day, refuses to call after numerous calls. It takes 6 months to cure properly. It's now Mar 2025.

  

  Business Response

  Date: 03/11/2025

  We sincerely apologize for the frustration and inconvenience you have experienced with your window and door installation. This is not the level of service we strive to provide, and we appreciate you bringing these concerns to our attention.
  Please know that we take your feedback seriously, and we are committed to making this right. We will be reviewing the details of your project, including the installation process and communication gaps, to ensure a resolution that meets your expectations.
  Wenddy, from our team will be reaching out to you shortly to discuss the necessary corrections, including addressing the inspection failure, installation concerns, and any outstanding issues. We truly appreciate your patience and the time youve taken to detail your experience. We will make this right for you.

  

  Business Response

  Date: 03/25/2025

  We sent out our installation manager to access the situation as Mrs. ******* was sick and did not want to be contagious when we visited with her. We determined that there are necessary corrections needed to ensure this project is installed to meet and exceed product approvals. We are working on a solution to appease Mrs. ******* and complete this project to our standards.

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please send me and updated invoice to reflect the new anmount and I will make arrangement to pay the amount owed.
  
  Sincerely,
  
  ******* ********** personnel at the company which this was never communicated to anyone until i got a call from my *** about them submitting permission which I never did submit to the *** because of this change on 11/14/2024.I have made several attempts to speak to someone who could resolve this, I was transferred from one person to another for two days straight and could not get any one to negotiate the bill so i could resolve this matter amicable.I have waited this long because I was waiting to close on my new home and need to resolve this. I was also told if the bill was not paid they would put a lean on my property.

  

  Business Response

  Date: 02/05/2025

  We are very sorry that Ms. ******** is not happy. We clearly put on our contracts in bold that the customer has a 3 day right of recission to cancel in writing.  We never received this documentation and the job went through our proper channels. She did not contact the salesperson within 10 days, it was 3 weeks.Unfortunately, this project went through various departments and we spent money on overhead in doing this.  Instead of holding her responsible for the whole project, we only charged her for our overhead and salesperson's commission, which is 30%.  In good faith we are willing to reduce the 30% fee to 15% to at least cover the salesperson's commission that we have already paid out.  The salesperson did her job and it would not be fair to take this fee back from her.  We are willing to eat the 15% in overhead that we expended to make the client happy.  This is the best we can do and I hope she is satisfied with this and would like to continue doing business with her in the future. 

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to urgently address errors on my credit report due to the unauthorized release of my personal information to credit bureaus, which has caused me significant financial and emotional distress.Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect that my information will be handled with the utmost confidentiality.Furthermore, 15 USC 1681 Section 604(a)(2) specifies that a consumer reporting agency cannot disclose account information without my explicit consent, which I have not provided.The inaccuracies linked to *** have negatively impacted my financial situation, and I demand immediate correction.Additionally, 15 USC 1666(b) prohibits creditors from marking credit card payments as late under certain conditions.Please find my account details below for your reference: Account Number: *********I request a thorough review and prompt resolution of these discrepancies in strict compliance with federal laws.If these issues are not addressed promptly, I may be forced to pursue legal action. I appreciate your swift attention to this matter.Sincerely,******* ******

  

  Business Response

  Date: 10/16/2024

  We are not a credit card company. We are a home improvement company in *************. We do not maintain nor share customer financial information. This review is posted incorrectly on our BBB page.

• Initial Complaint

  Date:09/01/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 09/03/2024

  Hello *****************,

  I want to apologize for the experience you have had with Prestige in reference to your door handle. I have spoken with *********, the service manager, and he will coordinate to have this handle situation addressed and corrected for you. You are 100% covered for any field service at no additional cost for the first year after the commencement of your installation. After the first-year parts are covered under the manufacturer's warranty but the field service is an additional charge. We apologize again for this oversight and the issues it has caused. We look forward to correcting this for you and ensuring the handle is working properly.

• Initial Complaint

  Date:08/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22192881
  
  I am rejecting this response because:

  I was never explained that the door was a different color that it showed in the catalog provided me.  

  Good afternoon Eda, this is the door you ordered unfortunately the catalogue does not state the door needs to be stained. The oak is the textured finish on the door, not specifically the color. 

  I got a call from Isis in  Prestige stating they were going to paint door for me that it was waiting approval.  This was after I received a call from then regarding my satisfaction with the work.  Obviously not satisfied with the purchase of the door.  They can easily resolve this issue to the customer's satisfaction.  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/26/2024

  Hello,

  We have explained to ********************* that the catalog shows a finished door and that we do not finish door. The first page of the attached contract clearly states that we do not paint fiberglass doors. The homeowner was not charged for painting and therefore we do not owe her painting, which we do not provide in the first place. The door came with an oak grain which she would need to have stained by someone else. We hope this will resolve the complaint and clarify the situation.

  

  Business Response

  Date: 08/26/2024

  We can work with the homeowner and help her find a painter, but she will need to pay for the service. The contract is clear that we DO NOT paint doors. As stated in our contract this is not a service we provide therefore it was not included in the cost of her project.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prestige Windows and Doors of Miami installed approximately 26 impact windows and doors at my home in June 2021, for $29,260 which I paid in cash. The final inspection was conducted on 6/15/2021 by the City of *******************, Environmental and ******************************** On June 21, 2021, after a strong wind and rainstorm, four leaks appeared in the ceiling of my great room. This room is below my upstairs bedroom where an impact glass sliding door was installed. I immediately contacted the inspector and the Prestige. The inspector returned and indicated that this was not something he could have detected during his inspection. Prestige sent two installers to make the repairs. Three of the four leaks stopped. Months later after another hard rain, I noticed the ceiling was wet again in one of the original areas. This same scenario has occurred several times with Prestige installers coming out but failing to take the necessary steps to identify and correct the problem. I recently hired a leak detection company that indicated the leak was due to the door being improperly installed. Now there is mildew in the ceiling, the beam that the door sits on has rotted and it's raining in my home. Prestige initially implicated the roof, however, after hiring a roofing company, they confirmed that it was not a roofing problem. Prestige now says it will only partially cover the damage as the issues are due to a lack of maintenance over the years. The rotted wood beam is due to the track of the door that sits directly on it being exposed to the rain. The rotted wood and mildew are also due to water it has been exposed to over the last three years. The lack of maintenance is due to their negligence. Currently, there is a rainstorm and it is raining in my home. This company continues to cause damage to my house. Please help. Attached is a copy of the report from ******************************** two letters from Prestige, emails, and my responses.

  

  Business Response

  Date: 08/16/2024

  We will agree to remove and reinstall the door. Our service manager will be contacting the homeowner to discuss the next steps.

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am urgently writing to address the discrepancies on my credit report caused by the sharing of my personal information with credit bureaus. This has resulted in significant financial and emotional distress.According to 15 USC 1681 Section 602, I confirm my right to financial privacy and expect my information to be treated confidentially.Furthermore, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not given.The inaccuracies linked to PRESTIGE FNL have negatively impacted my financial status, necessitating immediate correction.I also stress adherence to 15 USC 1666(b), which prevents creditors from treating credit card payments as late under certain circumstances.Below, you will find my account details for your reference:Account Number: ***********I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,***************************

  

  Business Response

  Date: 04/04/2024

  This person has mistaken ** with another company. We are not Prestige ********* Services. We are Prestige Windows and Doors in ***********, *******. This person lives in **********. Please remove this review from our account. Thank you!