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Business Profile

Amusement Devices

Game Time

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Devices.

Complaints

This profile includes complaints for Game Time's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Game Time has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Game Time

      5701 Sunset Dr Suite 330 Miami, FL 33143

    • Game Time

      6200 20th St # 460 Vero Beach, FL 32966-1082

    • Game Time

      10037 Gulf Center Drive Fort Myers, FL 33913

    • Game Time

      1600 East 8th Ave Tampa, FL 33605

    • Game Time

      2150 N. Cove Blvd Panama City, FL 32405-5331

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/09/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeatedly, this company promised to make something right when they highly upset a special needs child. The more I pressed for this to be done (ultimately to pay for a birthday party there that he begged for), the more the CEO would step in to tell staff not to do it. He also claimed a "cease and desist" which holds zero legal weight, but prevented my entire household from even going back. We attempted to begin a lawsuit, but the CEO put some roadblocks up. Now the child is in therapy over the incident and has meltdowns everytime we pass the place because it's feet from our home. Literally tormenting a special needs toddler into therapy. This needs to be resolved, and the CEO should very much reverse their decisions, as this will be the last step before the state of Florida gets involved - as the state now has hard documented evidence of the trauma given to my child. Also, the CEO asked me in a snippy email to consider the example I'm setting for my child: I'm standing up for him, rather than seeming like the narcissitic sociopath who thinks he can keep an arcade chain running without kids, somehow, while also claiming that this state-wide company is "a small family business". Everything about this stinks, and the company needs to make it right before I take genuine further action with receipts, documentation, and a lawyer who walked me through how to ensure that if this goes to court, GameTime will basically cease to be after this becomes more public. I'll defend my son from bullies until the end of time. Life isn't always fair, but GameTime seems to cash in on BEING unfair.

    Game Time is NOT a BBB Accredited Business.

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