Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was needed new tires. My economic situation isnt good at the moment so I went to this business and they offer a financing program wich worked perfectly for me for easy payments. I did a deal with this store, but. The **** I put on the car are totally y bad conditions and were supose to be new. I ***t know if there are new or used, I bought em from this store at a very high price and actually double that what it would cost online or another place. I called em right away when I drove the car that day and explain my concern regarding a hi shaking on the car. I ve been three times at the store and they ***t want to be responsable as a warranty for the product they sold. They said my car was having other issue on the car wich is unacceptable because my car is 2022 in perfect conditions. Because the wheels are after market I desired to go to a different store and check the balance and what I found were all the **** defected. They cant be balance because the **** are blent. I called em again and they *** want to exchange or solve the situation and This is under warranty!!!I paid over price, the finance company is charging me for this and I ***t have the right product.I cant upload the receipt because they ***t wanna give me a copy of this.

  

  Business Response

  Date: 10/20/2022

  To whom it may concern:

  This will serve as a response to a complaint reported to the Better Business Bureau. We have verbally spoken with the customer in regards to his complaint. These wheels are brand new and they were taken out of the box in perfect condition. Unfortunately, in some cases wheels could come with a manufacturing defect. Therefore the wheel maybe bent due to transit or from manufacture. We have explained to the customer that his issue with the ********************** are not a labor or installation issue. We have emailed and sent a certified letter (see attached) requesting for the customer to make an appointment to take the necessary next steps to replace his defected wheels. The next steps will be as follows to determine to the wheel or tire defect:

   

  Make an appointment to perform testing of the wheels and tires to determine defectiveness.

  How is the test performed: we unmount the tires on each wheel and perform a road force balance with just the wheel. This will determine if in fact the wheel is defective or the tires are defective. This will also determine if its one wheel or all four.

  We sent our sincerest apologies for this inconvenience to the customer and we will do everything in our power to replace his defective wheels.

  As of today October 19th, 2022, we are awaiting on ********************************* to schedule an appointment to conduct the necessary test. We last spoke with the customer on October 19th, 2022 approximately at 10:15 am.

  Should you have any questions or require additional information, please feel free to contact us **************.

  Respectfully, ***********************, President ********************************