Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, Phoenix American owes me ****** for rental reimbursment for covered repairs thatr occured over a month ago. I sent an email in May providing the documentation and evidence of my rental costs throughout the repair period, and I still have not received a response to my email or any reimbursement. Please stop scamming your clients. Please send me my reimbursement already. I'm fed up with warranty companies having no issues taking customers' money but fighting tooth and nail to not provide the customers what they are contractually entitled to. It's already bad enough it took you over a month to send an adjuster to look at my vehicle and nearly 2 months to approve the repairs. It shouldn't take an act of Congress to get reimbursed for a rental repair. It's already bad enough that you were too cheap to pay for the rental up front, so I had to fund it out of pocket and put my family through financial hardship just to have reliable transportation despite having a warranty. On top of that, the hardship continues because the warranty company isn't fulfilling its end of our binding legal agreement. Attached is the e-mail I sent back in May requesting my refund. **************** stated they mailed my check to the wrong address and are refusing to mail me a new one. :| Why am I suffering from your negligence? This is 2025, not the 1700s... either call your bank, void the previous check you sent, and send a new one to the proper address or direct deposit the money. This isn't rocket science.

  

  Business Response

  Date: 06/19/2025

  We appreciate Mr. ****** reaching out regarding this contract.  In looking into the rental refund, it shows that the check was mailed printed and put in the mail on June 3, 2025, in the amount of $180.00, the maximum permitted under the terms of the Contract.  In updating the address, Mr. ******** apartment number was not provided to us, so the check was mailed to the apartment complex without that information.  ****** requested he wait ***************************************************************************** resent to ******, prior to cancelling and resending the check.  After 30 days, ****** will cancel and resend the check and include the apartment number that has now been provided to it.  It should be noted that the approved amount of almost $12,000 in repairs has been paid to the repair facility, evidencing the vehicle has been fully repaired and is back in Mr. ******** possession.  

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:

  After putting me through psycholigical, emotional and financial hardship, hanging up the phone on me several times, and over 2 months later, yes, you approved the repairs of my vehicle as per our contractual agreement. I don't remember reading anywhere in the contract you would make this process as difficult and detrimental as possible. 

  This is the first time I was informed the limit was 180 dollars. It's an absolute travesty that you made me rent a car for 2 months before the approval knowing how much money it would cost me and my family out of pocket. What you are telling me is your organization is not competent enough to cancel/void a check through their bank and re-issue one? Also I did provide my apartment number, if your customer service team wasn't competent enough to annotate that properly then we wouldn't both be wasting eachothers time right now. If a measly 180 dollar is all you can do despite the fact I was forced to spelt over a thousand dollars on rentals then fine, but at this point you should be adjusting that amount for interest. I also haven't seen an explanation as to why you are unable to void a check. It's already bad enough your're reimbursing me pizza money, by the time I get the check inflation will have taken effect. It doesn't take an act of congress to void a check, do better, and hire more attentive employees. Also it doesn't cost you much to let your customers know that telling them they will be "reimbursed up to 30 dollars a day" should also include a caveat of the measley 180 dollar limit. How could you be proud of working for an oranization like this? I feel like I have to get a new bill passed through ******** just to get what I am legally owed. 180 dollars is that hard for Phoenix American to part with?

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a 2014 Ram 3500 flatbed on 06/25/24 for $11,600 with ******* miles . I purchased a warranty with the vehicle for the term of 24 months or ****** miles with the contract price of $1948 and deductible of $100. The truck currently has ******* miles on it. I noticed a lifter tap sound 3/4/25 and immediately trailered the truck to the approved mechanic shop per( WYNNS EXTENDED ********) requirement. Mechanic filed the claim, and was given the go ahead to tear down motor. Upon assessment the lifter was bad. (WYNNS) requires mechanic to go further into motor via over phone . Mechanic finds the CAM in truck is rusted and not up to par which lead to the lifter failure. Warranty inspector then looks at motor and upon his assessment he states the truck will need a new motor and assures it falls under warranty . 7-10 days later an agent calls for a recorded phone interview. Agent asks what do you use the truck for I respond everyday personal use, drive to and from work agent then ask do you use it for work I respond No, this is my personal truck. Mechanic calls me and states WYNNS is not holding their part of the warranty because its deemed the truck is used for commercial use I call wynns and explain this truck has never been used for commercial use nor is tied to any affiliation used for profit. I have no way to appeal, nor was I given any written information as to why warranty was not granted. My truck now has a $2500 lean from mechanic breakdown of motor and $65 per day for storage. I have paid and upheld my part of warranty and WYNNS should be held accountable to do the same!

  

  Business Response

  Date: 06/06/2025

  ****** appreciates Mr. ****** reaching out.  During the claim process, the vehicle was inspected and it was verified that the vehicle was equipped with several commercial modifications such as a utility flat bed with cab guard, goose neck receiver,and welder. During the claim process, ****** spoke with Mr. ****** and he admitted that he is a welder by trade.  The equipment on the Vehicle, plus Mr. ******** own admission that his trade includes the equipment on the Vehicle, ****** denied the claim for commercial usage.  The contract was cancelled and a refund was remitted to the lienholder of record. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 13th of 2025 I purchased a 2017 ******* MKZ from a company called Berkley Autos in ****** Colorada. They offered me a warranty program from a company Called ****** Premier. 2 days after I bought the car there was blue smoke coming out of the exhaust. On 2/24/25 I brought the car to **** dealership in Sterling Colorada, they diagnosed the car, they said that the *** or also known as the transfer case, is leaking. I gave them the information for my warranty coverage with ****** and they denied the claim. It clearly says on the flyer I was given in item number 4; "TRANSFER CASE. Transfer case and all internal lubricated parts. " Nothing else is stated under the transfer case coverage. I asked ****** to resubmit the claim and I also called ****** customer service. They told me if it is reworded they will accept the claim so I asked ****** to resubmit the claim and they did and ****** denied the claim again. I called my loan company and they put in a complaint but yet again ****** denied the claim. The quote from ****** was around $3500 but I was able to find a used transfercase $386.46. I have been calling around to several autoshops for the best price to install the transfercase and the lowest quote I got is $1,000 from a licensed shop and am scheduled to have it installed at the end of May.

  

  Business Response

  Date: 05/30/2025

  ****** appreciates Ms. ************ complaint filed with our office regarding her vehicle.  The repair facility reported to ****** that the exhaust was cracked, the *** was leaking from a the seals.  This vehicle did not come with seals and gaskets coverage.  The failure to the vehicle was caused by a faulty seal, therefore the claim was denied due to the failure being caused by a non-covered part.  ****** looks forward to assisting Ms. ********** in the future.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought *** insurance from the dealer, the dealer uses the services of this company to sell *** insurance. I have tried to call the dealership and this company to cancel this insurance as I no longer own the vehicle. I see in the contract and their website that it says cancelations are accepted in all states. However they are making me go through an endless process where they want me to go to the dealer (who hasnt answered or returned any emails). I bought this companys *** insurance through one of their authorized dealers, at the end of the day the person that owns the *** insurance is this company and not the dealer from where it originated. I just wanted the prorated amount of the $925 cost. Contract number is PGF07365318129

  

  Business Response

  Date: 05/12/2025

  Phoenix American appreciates Mr. ****** reaching out regarding his *** Waiver.  The *** Waiver has been cancelled and the cancellation refund has been remitted as per the terms of the *** Waiver.  Phoenix American appreciates Mr. ******** business and looks forward to assisting him in the future.

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, ******* Transmission in *******, *******, encountered a frustrating situation with Phoenix Warranty concerning a 2015 ***** Silverado. Customer has ********************************************* with *********************************************. The truck was towed by customer presented with clear signs of catastrophic engine failure: significant noise, misfire, and heavy smoke. Despite the readily apparent internal damage, Phoenix Warranty, with whom we work frequently on extended warranty claims, demanded a teardown inspection at the customer's expense before authorizing coverage. This was particularly concerning given the substantial labor involved in such a procedure. After completing the teardown, revealing substantial damage to the heads, valves, pistons, and cylinder blockall visually evidentthe Phoenix adjuster, *****, still refused to accept our diagnosis. He insisted on further disassembly, specifically requiring piston removal and measurements, even after we repeatedly requested an on-site inspection by a Phoenix representative to assess the damage firsthand. This unreasonable demand placed an undue financial burden on the customer and highlighted a significant disconnect between the visible evidence of engine failure and the warranty company's claim process The engine was removed to access the pistons, due to 4x4 configuration and hard accessibility, complicating this repair. With the engine now fully disassembled, ******* request for comprehensive measurements prior to an inspector's visit. This raises concerns and we suspect this is a deliberate tactic designed to obstruct the process and increase costs, potentially stemming from a bruised ego following previous disagreements where he attempted to assert a level of technical expertise beyond his actual capabilities. This behavior is ultimately impacting the customer's expenses and prolonging the repair unnecessarily. The situation requires careful consideration to ensure transparency and prevent further delays resulting from ******* actions.

  

  Business Response

  Date: 05/12/2025

  ****** is unable to respond substantive to this complaint as it was made by a repair facility, rather than a customer, and did not provide any relevant information for ****** to identify the claim.  Upon receipt of such information, ****** will be able to address the complaint. 

  Customer Answer

  Date: 05/27/2025

  This formal complaint concerns a 2016 ***** Silverado, VIN *****************, owned by ***** ********* and currently located at ******* Transmission in *******. The vehicle is undergoing engine repair, and the source of the complaint is the handling of the related claim by Wynns. ******* Transmission expresses significant dissatisfaction with Wynns' response, alleging that they have made the claim process unduly difficult. Specifically, Wynns has reportedly refused to dispatch an adjuster to inspect the engine, despite having requested its complete teardown. As a result of this lack of cooperation and perceived mishandling of the case by Wynns and its employees, *************************** is requesting that Wynns to honor customer ********************** and arrange for the vehicle's removal from their premises.
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23292044
  
  I am rejecting this response because:This formal complaint concerns a 2016 ***** Silverado, VIN *****************, owned by ***** ********* and currently located at ******* Transmission in *******. The vehicle is undergoing engine repair, and the source of the complaint is the handling of the related claim by Wynns. ******* Transmission expresses significant dissatisfaction with Wynns' response, alleging that they have made the claim process unduly difficult. Specifically, Wynns has reportedly refused to dispatch an adjuster to inspect the engine, despite having requested its complete teardown. As a result of this lack of cooperation and perceived mishandling of the case by Wynns and its employees, ******* Transmission is requesting that Wynns to honor customer ********************** and arrange for the vehicle's removal from their premises
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/30/2025

  ****** appreciates the additional information.  ******* informed ****** that it was unable to perform the diagnosis for the engine and was going to have the Vehicle relocated to a new repair facility that could adequately diagnose the failures to the Vehicle's engine.  This occurred on May 7, 2025.  ****** will open a new claim when the new repair facility contacts ****** to start the claim.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23292044
  
  I am rejecting this response because:

  We stand firm that a complete diagnostic assessment was impossible under the circumstances presented. Wynns' refusal to dispatch an adjuster to inspect the fully disassembled engine, ready for their review, is a primary point of contention. ******* has reached the limit of its diagnostic involvement, as the engine failure is demonstrably clear and requires no further justification. The excessive information requests from Wynns adjuster ***** have unnecessarily complicated the repair process. Furthermore, it was Wynns who initiated the vehicle's relocation to another repair facility. Consequently, ******* will no longer engage in business with Wynns and formally requests that Wynns arrange for the vehicle's immediate removal from our premises, coordinating directly with the customer.
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with a ****** mi or 2 year warranty and the warranty place is now giving me the run around covering my claim and making me go back and fourth with the auto repair shop about what needs to be repaired. Now they are demanding I pay tear down cost of vehicle which cost $2,500 and still wont give me a answer on if they will cover repairs after or not.

  

  Business Response

  Date: 05/12/2025

  ****** appreciates Mr. ****** reaching out regarding his contract.  Upon review, the repair facility notified ****** that it had replaced the Vehicle's short block 8 months prior to the relevant claim.  ****** advised the repair facility that it needed to diagnose the failure to confirm both what was failed and what caused the failure.  This would confirm if the failure was to recently replaced part or if it was a part unrelated to that repair and possibly covered under the Contract.  Upon receipt of the repair facility's diagnostic results, ****** will assist in proceeding with the claim.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the warranty when I bought my car. It went to the shop to have the transfer case fixed 8 months ago. The shop called and told me that they have never had so much trouble from a warranty company. It is completely ridiculous

  

  Business Response

  Date: 04/16/2025

  ****** appreciates Mr. ***** reaching out regarding his Contract.  ****** regrets the frustrations that he has felt in the claim process.  During the claim, the repair facility found that there was metal debris in the engine's oil, but they could not identify where the metal debris was coming from.  It is necessary to identify to the source of the metal debris in order to properly adjudicate the claim and ensure that the failed parts are repaired.  Until such time as the source of the metal debris is located, the claim cannot proceed.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23187277
  
  I am rejecting this response because: The initial problem with the vehicle was the transfer case. The warranty company continues to ask for more tear down  of the vehicle at my expense. This has been going on for roughly 9 months now. The shop says they have never had this much trouble from a warranty company, and has done everything asked by the warranty company. When reviewing the company, the number of complaints are tremendous. My situation is not an isolated incident. Numerous customers have filed complaints. I have had to contact an attorney to look into pursuing legal action against the warranty company. For 9 months I have paid my payment for the vehicle. I have had to take on another car payment in order to maintain my daily obligations. Now, due to the warranty company, I seem to be stacking up quite a large bill at the shop because of the massive amount of tear down. I feel this company has tried to avoid fixing my car and caused me an overwhelming amount of stress and frustration. I dont know why there hasnt been a class action lawsuit filed against the warranty company. Sadly, consumers are tricked into feeling that they are getting protection for purchased vehicles, but in reality, the warranty is unreliable and costly. Sadly, until legal actions are taken against, their shady business practices will continue.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/12/2025

  ****** regrets that Mr. ***** has faced frustration with the claim process.  As was previously stated, ****** spoke with the repair facility numerous times to explain the need to fully diagnose the failures and the cause of those failures.  The repair facility did not satisfy the diagnostic requirements, despite ****** multiple requests and explanations.  Unfortunately, nothing can proceed without the necessary diagnosis being performed.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23187277
  
  I am rejecting this response because: The vehicle was taken to the shop for a transfer case. Wynns order the engine tear down when there was no engine failure. This company is a joke.  I have reviewed the numerous costume complaints against them for doing the very thing they are doing to me right now. Why would Wynns order engine tear down when it was the transfer case that failed?  I can tell you why! Because it is what they do to avoid honoring the contract that they have with customers. So after 10 months, they are pulling this ********. There needs to be a class action suit filed against this company. The repair shop has done EVERYTHING asked of them. It is Wynns who is dropped the ball. What a joke of a company. Just honor the contract and fix my car.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 05/16/2025

  Wynns extended care says that there were metal shavings found in the oil pan of my 2013 GMC Terrain, which was taken to the shop for a failed transfer case. Wynns has said repeatedly that they needed the shop to identify the cause of the metal shavings and has also sent out their Experts to review the findings of the shop and has ordered more tear down multiple times. ****** experts should be well aware that a transfer case failure on a 2013 GMC Terrain would be the cause of metal shavings in the oil pan. This a well documented fact. The excessive instructions for more tear down is and was completely uncalled for. Being a warranty company, Wynns and their Experts should be well aware of this fact. The vehicle should have been fixed months ago. Wynns continuing to order further tear down has prolonged the shop stay and has created unneeded stress in my life, as well as caused financial strain in my life. If Wynns inspectors have any knowledge whatsoever of vehicles, this whole situation could have been avoided and the vehicle could have returned in a timely fashion. Now, because of this blatant show of unprofessionalism, I have been without a vehicle for almost 10 months, when the cause of the metal shavings was blatantly clear.  I am also required to pay for the unnecessary tear down that Wynns has ordered in era. I feel that lack of knowledge on their part should in no way cause financial responsibility on my part. This company has undoubtedly failed to honor the contract that was signed and service that I paid for when I purchased the vehicle. It is completely their negligence that has created this situation.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called three times and have spoken to three different people looking for assistance in regards to the replacement of my RV Refrigerator and there is tank issue, the last time my husband called them with issues that needed to be looked at they referred him to RV Repair and after about 12 attempts the man finally answered the phone and advised that they would not be available for weeks, I advised Phoenix of this and they referred me to a concierge number which does not work even after calling the third time and confirming the number with the representative I was told to keep calling, my refrigerator does not work and the food in there will go bad I need assistance NOW

  

  Business Response

  Date: 04/16/2025

  Phoenix American appreciates Mrs. ************** reaching out regarding her Contract.  Phoenix American does not have a record of any claim initiated under the Contract.  ****************************** has RV Tech support and she can reach out to any licensed repair facility in order to pursue a claim under the Contract.  Until such time as a claim is started, Phoenix American cannot assist with the refrigerator repair.

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Wynns used car warranty along with my vehicle purchase in April of 2024, I've been having transmission issues for a month now and Phoenix American has been making nearly impossible just to get my claim approved. I've already taken several days off of work and the Inspector for the company who is set to approve my claim keeps rescheduling and giving me mixed information, they also refuse to discuss any of this directly with me. Additionally they want me to drop my vehicle off indefinitely and arent giving me any other options for transportation. I'm at the brink of losing my job and becoming derelict with my university attendance thanks to this travesty of a warranty experience. Can somebody please help me use my warranty that I paid for so that my car can remain drivable and doesn't get any worse than what it is? It's already been a month. also can somebody please explain to me why the inspector gets to derail my entire life and **** wont provide me with a rental or rental coverage for however long the inspector decides to take? This is outrageous. I'm close to hiring an attorney because I dont see any other recourse for using the warranty that I rightfully paid for and is still active and valid.

  

  Business Response

  Date: 04/16/2025

  Phoenix American appreciates Mrs. ************** reaching out regarding her Contract.  Phoenix American does not have a record of any claim initiated under the Contract.  ****************************** has RV Tech support and she can reach out to any licensed repair facility in order to pursue a claim under the Contract.  Until such time as a claim is started, Phoenix American cannot assist with the refrigerator repair.

  

  Business Response

  Date: 04/16/2025

  ****** apologizes, the previous response was not related to Mr. ******** contract.  The repair facility initiated a claim under Mr. ******** contract stating there was a noise in the transmission.  Unfortunately, the repair facility could not identify the failure in the transmission or the source of the sound.  ****** cannot proceed with the claim until proper diagnosis has been approved by Mr. ****** and performed by the repair facility.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23187131
  
  I am rejecting this response because: Your adjuster told me to bring my car in several times only to keep back tracking, I've been out of a car for two weeks now and you keep giving my mechanic the run around, and doing your best to avoid paying for my repairs. Please do right by me and pay for my transmission repairs as per our contract agreement. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not honoring a car warranty when it should cover for rideshares, I have had my 2017 ******* 300 at ****** when it covers ****** and my entire steering wheel rack went out.

  

  Business Response

  Date: 04/08/2025

  ****** appreciates Mr. ************ reaching out regarding his Contract and claim.  In review of Mr. *************** claim, which he confirms in his complaint, Mr. ************* utilized his vehicle for rideshare services.  The contract explicitly states that the Contract does not provide coverage for vehicles used for commercial purposes and the contract can be cancelled for such use.  Ride Sharing and Food Delivery is included in that exclusion unless the rideshare option is selected on page 1 on the date of purchase.  The option was not selected, which means that the Contract did not provide coverage if the Vehicle was used for ridesharing and/or food delivery to consumers.  Based upon Mr. *************** admission of using the car for ridesharing, ****** is forced to deny the claim and cancel the Contract.  A refund of the Contract price will be remitted to his lienholder of record as per the terms of the Contract.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: *****I am rejecting this response because: The dealership new i wanted a rideshare vehicle but now had to pay $1700.00 out pocket. This should be sent to me. 
  
  Sincerely,
  
  ****** ************

  

  Business Response

  Date: 04/16/2025

  Unfortunately, Mr. ************** complaint states that his complaint is with the selling dealer, not with ******.  ****** has adjudicated the claim and cancelled the Contract according to its terms and cannot provide additional refund amounts.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23160624
  
  I am rejecting this response because: you owe me $1700. I had to pay for /my steeling wheel rack. I was not told by the dealership or warranty company about it wouldnt cover this part because of the rideshare. 
  
  Sincerely,
  
  ****** ************