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Business Profile

Baseball Club

Miami Marlins, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Club.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/04/2024 I parked in the Miami marlins parking garage and they used PayByPhone to pay for parking so I did that but I put in the wrong tag number which was Y638WE the correct tag number was Y63AWE so when the game was over I got a ticket on my car I immediately tried to call the PayByPhone customer service but all you could speak with is a *** I explained the problem and the *** said i would get a reply by email in ***** hrs I got a response on Saturday 07/06/2024 by ***** saying that I cannot get a refund of the $30.35 I had paid which I wanted to transfer to the ticket of ***** which contained an administrative fees which I paid on 07/05/2024 as the ticket said I had to pay within 24hrs or I would incur more fees and probably a citation from law enforcement.I tried contacting the marlins office to no avail and left them a message which was not returned I would just like a refund from the wrong tag i keyed in as there was no car with this tag there and the parking pay method they used dont give you a customer service person to get this fixed thanks for your cooperation in this matter and have a great day

  • Initial Complaint

    Date:03/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 8 years I was waiting for the World Baseball Classic in Miami (Miami Marlins). I noticed 5 months before tickets became available I started to prepare myself by following the very misleading information to obtain the tickets, including enrolling in o other missleading placing place within the Marlins.com official site supposedly with the intention to keep you informed about when tickets for the Word Baseball Classic became available. Coming to find out the perpose to enrolling in this *** form was to sell you season tickets for the Marlins, not to help you with the event but force to buy season tickets for the Marlins and that would have been the only way to get tickets for the **** After calling in several occasion the Marlins I was told a date where the tickets would become available to the public without buying the season ticket which it was 1/17/23. On this date at 12:00 am and several time witching this day, I singed in to the site to purchase the tickets and the site would tell you that the tickets werent available. I called the Marlins once again and I was told a different date for the purchase 3/19. I went ahead again and on 3/19 at 12:00 am began to sign in and again the site told that tickets werent available for purchase. I contacted once again the Marlins and was told that the tickets will avail liable for purchase at 10 am on that day. I went ahead and signed at 10 am in to find out that tickets were sold out. I contacted the Marlins and spoke to an agent and found out that the tickets were never put on sales but the Marlins would still wanted to buy season tickets to be able to purchase the *** tix. On no advertisement the marlins or the **** Had disclose this would be the only way to obtain the tickets. I believe the Marlins and the MLB were very deceiving and misleading to the public. I understand these business are for profit but I dont think this should be done at the expense of deceiving the public. I hope some would down in this matter.

Miami Marlins, LP is NOT a BBB Accredited Business.

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