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Business Profile

Bicycle Dealers

Coconut Suncylcling Cycle & Fitness Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do yourself a favor and stay far away from this business, who incorrectly charged me nearly $1000 for a bicycle rental and will not refund the money. I cancelled my reservation with 3 days notice and the was still charged $923 by this shop.According to my email confirmation after booking, cancellations are allowed with 48 hour notice, but they refuse to abide by their own policy. They also have an advertised cancellation policy of 24 hours on their website (screenshots attached) but they will not refund you.I have emailed them about this with screenshots of this policy and they refuse because I did not purchase trip protection. Very unprofessional business and I will be reporting them to the BBB. I could maybe understand charging some sort of minor fee for inconvenience in case they had to ship the bikes from one location to another to prepare for us, but I do not think that was even the case, and it definitely would not have cost them $1000. I am now having to dispute this nearly $1000 charge with the credit card company because they will not refund my card, despite a 3 day written notice for cancellation.

    Business Response

    Date: 04/08/2024

    We already refunded the amount to the client and resolved this issue

Coconut Suncylcling Cycle & Fitness Shop is NOT a BBB Accredited Business.

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