We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burglar Alarm Systems

Security Tech Group, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We just want our contract terminated and a refund. My husband ***** and I signed up with *** for our rental/second home at ***************************************************** ** ***** on or about October 19th, 2023. We told the *** AUTHORIZED DEALER REP ********************* that we were most likely selling the house. He said no problem we can transfer your equipment and service to your other home at ******************************************************************************. On December 12, 2023 we notified ********************* that we were selling the home and we would be closing on December 26th, 2023. He told us the best way to transition to let the new buyers keep our equipment. He told us to leave our equipment in the house that we sold. (see email from ********************* attached). He said he would be transferring our contract to our other home at ********************** and he would be installing new cameras at no cost to us since the new owners at ********************(home we sold) were signing up with him. This never happened! We texted him and kept calling him to have him come install the new equipment. He kept postponing us and delaying us. He told us the new owners of our sold home would not answer the phone and that he could not recover our equipment. He says it's not my fault that they no longer want to sign up for service and that he cannot recover our equipment. We told him on December 12 that he needed to move our equipment per our contract. If you read the text messages and emails you can clearly see it is his own incompetence and greed that caused us to have no equipment or service for almost two months now. We were paying for service that we did not have. This is unacceptable. We were following his instructions because he is an authorized dealer of ***. He broke our contract and does not want to refund us for the cameras and equipment we do not have. We also have no service. He says its not his fault that the new homeowners changed their mind. But he should refund us for the equipment and the service we never received.

    Business Response

    Date: 02/21/2024

    We have been in receipt of your Better Business Bureau concern and have been unable to pull up an account with the information provided. 
    May we please have the customer/billing number or telephone number associated with your complaint? Is this complaint against ADT LLC/ADT +, Protection 1 or Blue by ADT/Lifeshield? 

    Customer Answer

    Date: 02/26/2024

    Here is a copy of the contract. It should have all the information requested 

    Customer Answer

    Date: 02/26/2024

     
    Complaint: 21318635

    Here is a copy of the contract. It should have all the information requested.  See attachments


    Sincerely,

    *****************************

    Business Response

    Date: 02/27/2024

    The customer entered into a contract with the following company who handled the sale and installation of the system.

    Security Tech Group INC
    ****************************************************************
    ************
    Please forward this on to the correct company.

    Business Response

    Date: 04/08/2024

    Our representative has attempted to communicate with the husband, ******, and he has told ******* that he does not answer the phone nor reply to the messages to resolve the issue.
    Our dealer does not charge the customer, the monthly monitoring is charged directly through ADT. The last payment made was Nov. 16, 2023, while the customer still lived in the home and used the alarm services. No payment was made going forward.  I spoke to the representative and he advised that ****** will not return the calls to allow ******* to install the new equipment (no charge)  at the new home.  The communication has ceased, therefore we are unable to provide the customer with the alarm installation and service at the new location.  
    To be clear, the representative assured me, he had no problem nor issue providing the customer with new equipment and installation at the new home.

Security Tech Group, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.