Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We provided materials in the amount of $ ******** for one of their customers and they provided non-sufficient checks in the amount of $ ********. They are a fraudulent company. Do not do business with them. Now their customer has a lien in their property for Nonpayment.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2023 I purchased a 2019 ****** corolla from AJ walls Inc. I purchased it via financing with a down payment of $500 and a total vehicle price of $17,995. I believe I was scammed by AJ walls Inc. because I was making on-time payments on the vehicle of $540 a month with receipts as proof and on ********************************************************************************************************** their paperwork on their end, and they asked me to turn in the car, I agreed as long as they were to give me back my down payment on May 24, 2023 they came to my house with a paper and asked me to sign a paper stating I cannot *** them. I declined and disagreed. They then proceeded to jump in the vehicle and take the vehicle that I had made my payments on which is an illegal repossession. I follow their contract by keeping full coverage on the vehicle making payments on time and they still took my car. I have everything via text message. I also have video surveillance that my ring camera caught the day it happens , I called the police and filed a report. They told me that I would have to contact the Better Business Bureau to file the complaint. I have the contract when I purchase a vehicle and all of the receipts of payment I was at no fault for this and I believe I should be compensated accordingly.

  Business Response

  Date: 08/03/2023

  Good morning;

   

  In regards to ******************, her account was determined high risk due to the irregularity of her payments, ****************** was offered a refund as you can see on the letter served to her from our legal department as long as she agreed to return the vehicle voluntarily . Upon my arrival to he residence  I showed ****************** the letter where it stated the refund given to her in cash as she requested, will be all and any funds AJ Walls, *** was liable to refund her, since she had in the past used threatening language as well as other means of intimidation. Upon her refusal I proceeded to take possession of the vehicle as it was already reposes by her surrendering the keys to me directly. Although ****************** refused to sign the letter showing receipt of the cash refund that day.  I approached her the next day to attempt to refund her once again, at such time she chose to use aggressive and threatening language as well as demanding now $2000.00 for pain and suffering as she described it or else.

  ****************** behavior left me no choice but to serve her with a Cease and desist letter which I see she continues to violate, further more after inspection of the vehicle t was determined ****************** had caused damages to the vehicle in excess of $7500.00 which I had chosen not to persuade .

   

  I personally tried to assist ****************** however there's only so much I can do to assist her, at this point by not pursuing her legally for damages as well as harassment is a way of helping her even thought she may not see it that way. However if  she persist on her attempts she will be forcing my hand to do so, ****************** is a single mother who in my opinion  does not need aggravation let alone a legal matter causing her thousands of dollars to defend which may very well cost her 10's of thousands of dollars which I will then request the courts upon granting of final judgement against ****************** to garnish her pay directly from her place of employment at Longhorn Steakhouse located at: *************************************************** ************* where it is my believe she is a manager.

   

  I wish her  the best and good luck on her future endeavors.

   

  Respectfully yours;

   

  ***************************

  President / Owner

  AJ Walls, ***.

   

  DEMAND TO IMMEDIATELY
  CEASE AND DESIST
  
  May 29, 2023
  
  Electronic Mail
  *****************************
  117 *************
  ************ **, 33034
  *******************************
  **************************
  
  Re: Repossession of 2019 ****** Corolla
  (vin#*****************
  Dear ******************,
  Our office represents AJ Walls, *** (AJ Walls). This letter serves as an immediate demand for you
  to cease and desist all threats and harassment towards AJ Walls, its owners, employees, and customers.
  AJ Walls has advised that on May 24, 2023, the 2019 ****** Corolla in your then possession was
  repossessed due to financing not being approved. AJ Walls is likewise disappointed that the sale of the
  above-listed vehicle was not completed for your benefit. The failure of this transaction was due to no fault
  of AJ Walls. The decision to reclaim possession of the 2019 ****** Corolla is a business decision that was
  made due to the failure of the purchase contract with banks.
  Therefore, AJ Walls is fully prepared to refund you $500.00 deposit, however as a matter of
  financial bookkeeping you must acknowledge receipt of such funds by signature when delivered to you.
  If you are unwilling to sign for such funds, AJ Walls will keep those funds in trust up and until you
  so choose to sign for the release.
  
  Reference
  May 29, 2023
  Page 2
  
  Onias Law, P.L.
  Attorney and Counselor at Law
  www.oniaslaw.com
  
  In the meantime, we ask that you refrain from threating, and harassing AJ Walls, its owners,
  employees, and customers. Any further instances will be reported to ***************** Department.
  Therefore, we ask that you do not visit AJ Walls dealership without providing ****************** with
  notice of your visit by calling ************ or by emailing my office at ************************** The
  quicker we are able to secure a ************* for repayment of your refund this matter can be resolved.
  We look forward to hearing from you soon.
  
  GOVERN YOURSELF ACCORDINGLY!
  
  Very truly yours,
  
  **************************, ESQ.
  For the Firm