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Business Profile

Car Dealers

Kendall Hyundai
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Richard G

    Date: 03/19/2024

    The ******************* starting with Management, down to the employees, are unprofessional, dismissive, and lack professionalism to deal with any customer. I have already contacted ********************** Corporate, where an ongoing case is in process, but since I had no choice to go back to the dealership to resolve an issue that THEY caused...and continue to be ignored (ZERO ********** from ANYONE...we're going on 2 weeks...Oh, and NO Repair order?? Isn't this Service 101??). Therefore, it's only fair that they receive a scathing review for this, as ALL consumers should be alerted to this sham of a service dealership. The left my car out in the rain....with a broken window that was stuck down...failed to show any remorse or offer sensible resolutions, and continuously drop the ball in contacting their customers- leaving the customer in the dark and chasing THEM! And still....you can't get a hold of anyone who can resolve matters. I've even conveyed this to an email to the ** over a week ago...and received NO acknowledgement, NO reply nor a resolution (or any semblance of trying to save a customer....but hey! they're sales guys are extremely eager to connect with you to try and have you purchase a car from them via a trade). It's laughable. I've been in the sales/business development/Customer Service world for 30+ years, and NEVER have I felt so ignored and dismissed. If there is one silver lining, it would be *******, my case manager, who's been responsive, attentive, and empathetic, and offering possible options at her capacity. I intend on continuing to escalate this until SOMEONE of authority at Kendall Hyundai wishes to step forward and provide insight, remedies...and perhaps some remorse?? Thank you for this platform....now, I'm off to continue to convey this to other platforms, as this is simply unacceptable to any customer. Side note...I would leave ZERO stars on the revie, but this platform won't allow me.

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