Complaints

This profile includes complaints for Safelink Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Safelink Wireless has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Safelink Wireless

  9700 NW 112th Ave Miami, FL 33178

• 

  Safelink Wireless

  PO Box 220009 Milwaukie, OR 97269-0009

• 

  Safelink

  1258 S Greylock St Philadelphia, PA 19143-5112

• 

  Safelink Wireless

  1500 NW Bethany Blvd Ste 200 Beaverton, OR 97006-5236

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for service on the 18th of December 2022, I was accepted on the 20th when I received an email stated I would receive my phone in 2 to 3 business days, on the 3rd business day, I still never received my phone, so I called to find out what happened, was told again by another representative that I had to wait another 3 to 5 days for my phone, I asked to speak to a supervisor and they refused multiple times to put one on the phone, then hung up on me multiple times as well.

  Business Response

  Date: 01/03/2023

  Dear ***************************************:
  
  
  We have received and reviewed your Better business bureau complaint. This response is in reference to your correspondence dated Dec 24, 2022, regarding BBB Case number # ******** complaints.
  
  Your complaint stated that you didnt receive the phone you applied for.
  
  We checked your account; we were able to find that the phone is active; however, the Lifeline application is cancelled, as per request, and the Affordable Connectivity Program is unqualified. Lifeline shipment with reference number ********** doesnt indicate that the phone was delivered, as tracking number seems to be invalid 42089119927489030313585130.
  
  We have attempted to reach you multiple times via phone ************ and Email ********************** on 12/28/22, 12/29/22, 12/30/22, 12/31/22 and 01/02/23; without success, we were unable to speak with you and you have failed to respond to our emails.
  
  If you should still require assistance, you can contact ************** enter PIN ****. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST.
  
  Please refer to email reference number ******* or Ticket Number **********. Based upon the foregoing, we will close this matter unless we hear from you.
  Thank you for choosing Safelink Wireless.
  
  Sincerely,
  
  
  Tracfone Wireless ****

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffer from medical heart condition. I have no income at this time and had a government phone. It broke and I lost it but they won't replace it. They have replaced other people's and I'm in the street w no phone I can't even call 911. I'm using WiFi at the library

  Business Response

  Date: 12/30/2022

  Dear *********************:
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated December 22, 2022, regarding BBB case # ******** complaint.
  Your complaint states that you suffer for medical heart condition and you have income at this time and you have a government phone.  The phone is broken and lost and Safelink wont replace it.
  We checked your account and we found the replacement ticket # ********** created on 12/13/2022 to replace your phone, it was shipped and delivered on 12/22/2022 to a different address from the one on your complaint.  You have been already advised via email that the new phone was delivered to a different address and we need to talk with you to authenticate your account and update the address to start a new shipment
  We have attempted to reach you multiple times via phone ********** and via email ********************** without success on 12/23/2022, 12/26/2022, 12/27/2022, 12/28/2022 and 12/30/2022, however, we were unable to speak with you and you have failed to respond to our calls and emails.If you still require assistance, you can contact an agent at ************************; hours of operation are from Monday to Sunday from 9:00 AM to 7:00 PM EST. Please refer to email reference number ******* or Ticket Number 1268831164.  Based upon the foregoing, we will close this matter unless we hear from you.  Thank you for choosing Safelink Wireless.
  Sincerely,
  
  
  
   Tracfone Wireless Inc.
  

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a Government Phone on December 07, 2022. I'm still waiting for a phone. I have been without a phone for 4 days now. I can't get a hold of my family. When are the Government Programs going to stop hurting me and start helping me? Every person lies to me. i was told between December 16 and December 20. Now i Have to wait until December 22, 2022, because the agents are not telling me the truth. I want answers why it takes too long to get me a free phone sent to my address? All these people living outside ******* needs help speaking better English and needs to listen to ******** English. If I was running the company non-*** agents would be fired.

  Business Response

  Date: 12/28/2022

  Dear *****************************:
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated 12/20/22, regarding BBB Case number ******** complaint.  
          
  Mr. ********** complaint states that he has not received a free phone from Safe Link. 
  
  We spoke with **********************, today, December 26, 2022 at around 11:31 AM EST via phone number **********. During our conversation, he mentioned that until now, he did not receive a free phone since the 7th day of December. As per review, the tracking # ************************** shown      in our system is not updated. We verified that the correct tracking # **************************12565316 is the one that is under **** with the status On its way to **** and is departed with our shipping partner facility at around 1:49 PM EST on December 13, 2022 in ****************************. With this, we informed him through ******************** that a new order number ********* was created on 12/22/2022 and the new tracking information will be updated as soon as possible; however, there is a delayed on its process due to holidays. 
  
  Furthermore, due to frustration and long wait, ********************** decided to cancel his service on 12/24/2022 07:49 and today, December 26, 2022 , he called us informing not to be called back anymore.  
  
  
  If ********************** should still require assistance, he can contact ************** enter PIN ****. Our hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. 
  
  Please refer to Ticket Number 1268771967.
  
  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing Safe Link Wireless.
  
                                                                                                                                                                        
  Sincerely,
  
  
  Executive Resolution Department
  
  

  Customer Answer

  Date: 12/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safelink does not contest that I am properly enrolled or that I am entitled to a device. They just will not actually send the device. Instead, they take a the check is in the mail approach and tell the customer the device will arrive in **** days. That was on November 21, and as of yesterday, they do not claim to have sent the device. I applied on November 17 from an agent on the street for Safelink Wireless Lifeline. I was told I was denied, and I needed to contact ********** Lifeline for more information. When I called ********** Lifeline, they told me their records showed I was enrolled in Safelink Wireless with an active phone number of **************. I then called Safelink Wireless back with the ********** Lifeline agent on three-way. Safelink found the account, and they said I was enrolled in Lifeline, but I needed to provide proof of qualification for the *** benefit before they would activate the ***************** I went to the *** National Verifier website and obtained the confirmation number to demonstrate qualification. When I called Safelink back, they insisted there was only one department at the company who could input the proof of qualification into my account. I repeatedly spent ***** minutes waiting for the customer service agent to answer, and every single time they would transfer me to the Lifeline enrollment department, the call would simply drop and hang up. Over and over again, I would call back, wait for ***** minutes for an operator to pick up,, get transferred, and the call would hang up. I eventually insisted that an operator give me the direct phone number to this department. I called the phone number on three-way with the original operator on the line, and the second call would drop off as soon as the answering service put me on hold. On another phone call, I was transferred to a warehouse department after 20 minutes of 'customer service " only to have the warehouse tell me they just fulfill shipments for the enrollment department.

  Business Response

  Date: 12/29/2022

  Dear, *********************************
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated 12/17/2022, regarding BBB Case number ******** complaint.
  
  Your complaint states that you after you applied for the Lifeline benefits you have not received the Activation Phone.
  
  We have contacted you on 12/29/2022, and we confirmed the phone was delivered and has been successfully activated.
  
  If you still require assistance, you can contact ************** enter PIN ****. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM Est.
  
  Please refer to email reference number ******* or 1268711665.
  Based upon the foregoing, we will close this matter as a resolution was provided.
  Thank you for choosing Safelink Wireless.          
  

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out to get a free ********** lifeline phone. Gave them all the info theu asked. Waited serveral days and didnt hear anythinfg. i went online and said needed more info. I then gave them more of the info I needed. They then said everything was approved. Then went to call ********** lifeline and they said it was approved in their end. I then went and called safelink back. They then clamied not everything was approved and were being super rude. I told them the last person told me everything was fine. I already gave them more info then what was needed. I am so angry and felt lied to. I dont know what to do at this point.

  Business Response

  Date: 12/21/2022

  Dear, *********************
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated 12/13/2022, regarding BBB Case number ******** complaint.
  
  Your complaint states that he was informed he was eligible to use the lifeline benefits; however the application as cancelled on Safelink after it was approved for ********** Lifeline.
  
  We have contacted you on 12/20/2022, after you replied one of our emails stating that since you did not received the required assistance from our **************** Team, you have started the service with another company.  We would like to take this opportunity to apologize for any inconvenience you may have experienced with this issue.
  
  If you still require assistance, you can contact ************** enter PIN ****. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM Est.
  
  Please refer to email reference number ******* or **********.

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18570257
  
  I am rejecting this response because I felt lied to. Again I will state you guys saif I was good to go and then I called califoria life line. They said everything was ok. Then I called you guys back and was told no it was not ok. I was then told by the manager that I didnt give all the info. I then ask well what more would you need. She was silent. She also refised to even tranfer me. I want to know how and why this happend. I did everything you told me to and then you gave me the runaround and you guys sill have yet to tell me why this happend. Did this women just lie to me. Causs she even claimed on the web cite it showed that not everything was confirmed witch after the call I went back on and did see it all was. My main complaint was this women refused to even listen to me. I am disabled and really needed this phone soon and to be treated this was was unacceotable. In the end I just want to know how this got so messed up that I got told first everything was good to go go this women telling me I needed more info when I cearly gave all the info you needed to approve me. I want a an explanation. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/12/2023

  Dear *********************,
  
  This is in response to the December 21, 2022, rebuttal to  Better Business Bureau complaint # ********.  
   
  Once an application is denied or rejected, we are not able to use the information from the previous application to process a new one. The customer must reapply. For specific details about the applications, please use the enrollment ID to check the status of the enrollment.
  
  For an explanation of what happened with the previous application and to check  the status of the enrollment, please contact  one of our SafeLink supervisors at ***********************  for assistance with SafeLink/ ACP benefits. Only Safelink agents have access to check what happened with the enrollment. The agent may need to Authenticate the account prior to providing details about the enrollment or before making any changes on the account.
  
  Foe assistance with the BBB complaint, additional agents are available by calling ************** and use PIN **** when prompted. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST, refer to Ticket number **********. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 10:00 PM EST. My hours are Monday through Friday from 9:00 AM to 5:30 PM Eastern. 
  
  Thank you for choosing Safelink Wireless to provide cellular service.
  
  ************************** | Executive Resolution Specialist | TracFone Wireless, **** | ****************************************************** | ****************************** | *************** | Ext. ****

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18570257
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

   

  PS. 

  You are the ones who told me I didnt give all the info even though I did. You rep cancled my app without saying why or what i needed to do even though it said on the web cite I was approved. I just want to know how this happned and why that rep refused to tell me what I needed to do. I know you can look up records. I simply want an explnation as to why the web cite and the person before said I was good to go but then when I call back I was told I did not give you all the things needed. Someone messed up and you seem to not want to tell me why. 

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed an application *********. Shows pending and to go to National verifier, Which I have done Q32513-81612 shows approved. They say I will receive a form in 5 days, no form nothing at all from them. Can not talk to anyone, not even chat on the website.

  Business Response

  Date: 12/28/2022

  Dear *****************************:
   
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated December 12, 2022, regarding BBB Case number ******** complaint.  
          
  Ms. ****** complaint states that she did not receive the phone from doing a reapplication to Safelink Wireless.
   
  We spoke with Ms. ****** today, December 26, 2022. She mention that she still did not receive the phone. We have check her account using the full name and we have seen two EID number. The old one is cancel in status at Vault, but still active on TAS. However, she receive the benefits for the month of December 2022, but there are no usage under balance inquiry.  Which means that she is no longer using the phone and since, she said before that she do not have any phone.
   
  The new EID number shows reject in status, due to grace ******* Once a reapplication is being process, there will be no guarantee that we are sending a phone. Nevertheless, she was inform to have one. However, she cannot provide any information that we can locate the phone. 
   
  If Ms. ****** should still require assistance, she can contact ************** enter PIN ****. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. 
   
  Please refer to email reference number ******* or Ticket Number 1268350170.
   
  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing Safelink Wireless.
   
                                                                                                                                                                        
  Sincerely,
   
   
  Executive Resolution Department 

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safelink Mobile says my phone is out of the one year replacement warranty time of 10/30/2022 . I called customer service on Nov. 29, 2022 before the warranty expired and reported that the phone fast charge wasn't working. Safelink said they were sending me a new charger and charging cord for my phone. I told them that Best Buy Geek Squad use one of there fast chargers to check my phone.They said it was either the irremovable batter or the phone was defective. But they still insisted they send me the charger and cord. They told me if that didn't fixes the problem they would send me a replacement phone. When the replacement parts came there was just a cord and no charger. Now they say it's my phone and that I will have to buy a new one. It seems to me they purposely ran me past the warranty time. It's a shame because other than that I've liked the service. I don't know how to proceed other than contacting the BBB which is what this is. I am wanting a replacement of the same phone. If not one with as big or bigger screen because of my age and I sight. I tried every thing I could to get them to replace it but they would' I asked to talk to supervisor but they said no. It seemed like they were just reading from what to do sheet. Can you tell me how to proceed in trying to get the phone replaced. I don't want to switch service just to get a working phone. My Safelink phone # is ************ Thank You ~ *****************

  Business Response

  Date: 12/20/2022

  Dear *****************,
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated December 7, 2022, regarding BBB Case number ******** complaint.  
          
  Mr. ********* complaint states that his Safelink phone is Out of Warranty on 10/30/2022. He called customer service on November ******* before the warranty was expired and reported that his phones fast charge is not working. Safelink said they will send him a new charger and a charging cord. They said it was either the battery or the phone was defective. But they still insisted  to send him a charger. Now Safelink says that its his phone and he will need to buy a new one and it seemed to him that they purposely ran him past of Warranty.
  
  We spoke with Mr. ******** today, December 9, 2022, 3:02 PM EST at ********** we tried to process the replacement of his phone, however he decided not to continue with our assistance as we informed him that he needs to send back first the defective phone before he will receive the replacement one as per companys policy for phone exchange. He said he cant be without a phone for days. He mentioned that he will file a complaint again to BBB.
  
  As we checked the basic warranty of the phone it is already expired, however customer is still eligible for Out of Warranty exchange.
  
  If Mr. ******** should still require assistance, he can contact ************** enter PIN ****. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST.
  
  Please refer to email reference number ******* or Ticket Number 1268016268.
  
  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing Safelink Wireless
  
                                                                                                                                                                        
  Sincerely,
  
  
  Executive *********************

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scammers have breeched the SafeLink Affordable Connectivity Program (ACP) and have obtained all the personal information of people enrolled in this program! I have tried several times to actually get a live person from Safelink on the phone to advise but to no avail!!!! I have received fake emails, a fake tracking number via **** a fake number to call that was not safelink but pretended to be. These scammers now have all of my information! DO SOMETHING!

  Business Response

  Date: 12/28/2022

  Dear ***********************,  
   
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated December 07, 2022 regarding BBB Case number ******** complaint.  
          
  **************** complaint states that she received faked e-mails and a fake tracking number via UPS.
   
  We spoke with ************** today, December 11, 2022 to the number **********. However, before we could provide ************** assistance, she insisted that she does not want to be contacted ever again and disconnected the call.
   
  Per records, ************** is enrolled on the Lifeline + ACP Program since 12/02/2022 which plan includes, Unlimited Talk & Text plus Calls to ****** & *******, 25GB Total of *************** & up to 5GB of ************* ************** is also eligible for a free phone and was delivered on 12/09/2022 at 6:10 PM via **** with tracking number 4201702592748903031358513010800952.
   
  If ************** should still require assistance, he can contact ************** enter PIN (**** or *****. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST.
   
  Please refer to email reference number ******* or Ticket Number 1268141695.
   
  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing TracFone Wireless. 
                                                                                                                                                                        
  Sincerely,
   
   
  Executive Resolution Department 

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone screen broke. I called SafeLink to let them know I was cutting my finger on the shattered screen and needed a replacement.The agent said sure, issued me ticket #********** and sent me return label. After discovering the mail was from SafeLink I immediately packed the phone put the label on without reading it and put the phone in *** at CVS Nov25.I've been trying to check status of repair or weather they had shipped my new phone. They received mine and they ship me one is the way it was explained to me. So of course I can do that.But since, every call lve made to SafeLink the agents talk as though they don't know the process repairs and replacement happen.Almost daily I call different people and no one can tell about my phone. Today I was told my phone number ********** was no my phone#.With doctors and family that worry about me...I need that phone without it l can only discuss it in email.Can you get my phone back?

  Business Response

  Date: 12/19/2022

  Dear *************************,

  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated December 07, 2022, regarding BBB Case number ******** complaint.

  
  ************** complaint states that his phones screen broke. He sent his defective phone to Safelink for a replacement but it has been over a month already and he has not received the replacement phone. He has been calling Safelink but to no avail.

  
  ************** was contacted multiple times through his email address, ************************** on 12/09/2022, 12/12/2022, 12/13/2022, 12/14/2022 and 12/17/2022. He responded to our emails twice stating that he has no contact number and his only way to contact us is through email.

  
  As per review, the ticket number ********** created for the replacement phone was not updated. A tracking number was released by **** however, there is no delivery date provided. In this case, we updated the ticket for us to send again a replacement phone to  **************. The same ticket number was successfully updated and a new tracking number was released by **** 1Z7X28F00275455802, package will be delivered on 12/19/2022 by 9:00 PM.
   
  Moreover, once ************** received the replacement phone, he may call us back to assist him in activating the phone by using his Safelink benefits.
   
  Meanwhile, his enrollment with Safelink is active with Lifeline and ACP (Affordable Connectivity Program). He is enrolled since 06/12/2022 and currently getting a plan of **** minutes, unlimited texts, 4.5 GB of data / 30 days.
   
  If ************** should still require assistance, he can contact ************** enter PIN ****. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST.

  
  Please refer to email reference number ******* or Ticket Number 1268020970.
  

  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing Safelink Wireless and have a great day.
   
  Sincerely,
   
   
  Executive Resolution Department

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Issue with phone resolved. Recieved yesterday. This morning got help to activate and got old number back

  Your help was so valuable in solving my problem with SafeLink that started Nov 25.

  Thank you...Merry Christmas Happy New Year
  
  
  Sincerely,
  
  ********************* Lll

• Initial Complaint

  Date:12/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filling a complaint because I cancelled a order with safe link because my step daughter were messing with my this app and I cancelled the process and they still gonna send a phone that I don't want can u have them to track this item before it arrives to my house I hit cancelled the process and they still gonna send the phone any way that is rude I don't want the phone or they service and they still gonna send it

  Customer Answer

  Date: 12/07/2022

  I'm filling a complaint against safe link wireless I never signed up for no phone but they gonna mail a phone to my address when I went to my local post office they tried to scan the bar code it want say were the phone from so I carried the phone to the post office to ship it back plus I'm seeking mediation for ***** dollars because they is wrong for sending something with out my acknowledge and how did they get my personal information and address when I never heard of these people

  Customer Answer

  Date: 12/09/2022

  I went to ************** post office and sent this phone back to safe link I never applied for their service they gonna ****** the phone back to my address I'm seeking mediation for ***** dollars because I don't know how they got my personal information and they keep sending this same phone which I gave to the post office to send back if they keep this up I'm gonna contact attorney general and or ftc about this harassing they doing and I don't appreciate the fact they have my personal information

  Business Response

  Date: 12/12/2022

  Dear *************************************,
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated 12/06/2022, regarding BBB Case number ******** complaint.
  
  Your complaint states that you are not interested to used Safelink services.
  
  After further investigation, we were able to verify that your account is active and well provisioned; Also we check our system and found that the Lifeline and ACP are cancelled as you requested.

  
  We have attempted to reach you multiple times via phone ************ and via email ****************** on 12/07/2022, and 12/10/2022, however, we were unable to speak with you but We received your e-mails that said that you are not interested to use our service.

  
  If you still require assistance, you can contact ************** enter PIN ****. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM Est.
  Please refer to the **mail or reference number ******* or 1267897735.

  
  Based upon the foregoing, we will close this matter as a resolution provided.

  
  Thank you for choosing Safelink Wireless.