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Business Profile

Chair Rentals

Sun & Wave Beach Rentals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chair Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3rd I called Sun & Wave Beach Rentals to have 2 chairs and 1 umbrella set up on Cocoa Beach FL. It was going to be $45 and I paid with a credit/ debit card. The company sent me an e-mail with a pin drop for the location. The guy mentioned that we could park behind the Best Western for free and walk to the location. I had no idea what a pin drop was and I did not click on it. We were not able to find the location. I called the company number. The guy could not believe I could not find it and told me this had never happened before. He said we were 2 block North of the set up location. I asked for my money back. He said he could get $40 refunded but it would take 3 days. The guy also mentioned there are 2 ******************* on the beach and I must have gone to the wrong one. I had no idea there were 2 and he did not inform me in the instructions that there were 2 I called the company 4 days later after noticing there was no refund and he stated that no monies would be refunded because that is their policy. I am unhappy that I was promised a $40 refund and they changed their mind. I don't know how many people work there but it is apparent not everyone knows what the policy is. I just want $40 refunded.

    Business Response

    Date: 08/04/2023

    We are a rental delivery business that takes online orders for beach equipment, we deliver to our customers preferred location and collect the items at the end of the day.

    This customers beach rentals were delivered and setup to the agreed location. The customer wanted a complete refund after we already delivered the product. We do not do refunds on orders already delivered as we have to send a driver out to deliver, setup and pickup the items. 

    As the customer stated, we have never had an issue of our clients finding their beach setup as we send a GPS link that takes them directly to their setup.

    We do not offer refunds after items have been delivered.

    Customer Answer

    Date: 08/08/2023

     
    Complaint: 20378023

    I am rejecting this response because:  I am not looking for a full refund.  Someone on the phone told me that I would receive a $40 refund because they pay the driver $5.00.  Because someone from your company stated I would receive a $40.00 refund, that is what I am requesting.  If you don't offer refunds, you should inform your employees not to promise a refund.  I was promised a refund in 3 days and that is what I am seeking. 

    Sincerely,

    *******************************

    Business Response

    Date: 08/08/2023

    Thank you for your feedback regarding the refund issue. I appreciate your willingness to address the matter. Your understanding is valued. To show our commitment to your satisfaction, we'd like to offer you a $40 discount on your next purchase. We look forward to continuing to serve you.

    Customer Answer

    Date: 08/08/2023

     
    Complaint: 20378023

    I am rejecting this response because:  

    I was visiting Cocoa Beach on vacation.  I do not have any future plans to return to the area.  The future use of the $40.00 is not of value to me

    I am disappointed that you do not honor your word.


    Sincerely,

    *******************************

Sun & Wave Beach Rentals LLC is NOT a BBB Accredited Business.

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