Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a very high end desktop from the company and it has been very unstable and was not able to use it nothing but web browsing. I finally took a time to diagnose the problem and try to reinstall the windows software and found out that there might be a hardware defect. So I contacted the merchants and eventually able to send a desktop for a repair. However during the process the merchant has been lacking in response and details of the issue and repair performed are not disclosed. Instead Im being told that the desktop has been shipped after the repair. I have specifically requested to provide the details of repairs and confirm the issues being resolved before the shipping, yet they have been silent on this point and shipped out the desktop. I do not want to deal with this business in case of the future problem.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Origin PC Desktop for about $4,000. Supposedly this is a high "quality" **. After about a few months of use the Computer started to crash for no reason. My MS ******* and Adobe Acorbat Pro continuously crashing making it impossible to even view a PDF on the computer for one minute. So i called their customer service and they told me that it is Software problem and i need to uninstall both ******* and ***** and install it as my copies were "corrupt"... So i did uninstall and re-installed both program and as suspected the problem did not go away. Then after emailing service a ton of times they finally got back to me and told me that i have to download another program to fix the errors in my registry...Unbelievable . So i downloaded both programs and following their instructions to "repair" my registry. I love how Origin PC says they offer a lifetime of service and support but force you to take the time to make all the repairs. Either way after running both of these programs, the problem did NOT go away and the computer became simply unusable.... So after reaching out to Origin PC Support, who takes forever to get back to you, they finally told me that i need to wipe my computer clean and reload a fresh copy of Windows 11. Again, it is unbelievable that i have paid $4000 for ** and i have to do all the repairs myself as opposed to Origin PC. I explained to them the ** is simply defective and they need to take it back and they refused to do so. So in a last attempt, i re-installed Windows 11 again and wiped everything out... Well, things only got worse. The Computer completely stopped working and now its a brick and sitting in my room taking up space... This is an awful company... They don't offer high end **s as they claim, they offer high priced garbage **s and force you to make any repairs if anything goes wrong with the ** and they will not stand behind their product. They are terrible. STAY AWAY FROM THEM.

  Customer Answer

  Date: 06/16/2025

  Hello, i am not sure what is going on, but i am trying to make a complaint against ORIGIN PC, which is an active company... Please see link below from your own website.  I am not sure why i am getting a response saying this business does not exist. I have also provided the link to the Seller's direct website.  Please advise

  *********************************************************************************************************************************************;

  ***************************************

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Origin PC Desktop for about $4,000. Supposedly this is a high "quality" **. After about a few months of use the Computer started to crash for no reason. My MS ******* and Adobe Acorbat Pro continuously crashing making it impossible to even view a PDF on the computer for one minute. So i called their customer service and they told me that it is Software problem and i need to uninstall both ******* and ***** and install it as my copies were "corrupt"... So i did uninstall and re-installed both program and as suspected the problem did not go away. Then after emailing service a ton of times they finally got back to me and told me that i have to download another program to fix the errors in my registry...Unbelievable . So i downloaded both programs and following their instructions to "repair" my registry. I love how Origin PC says they offer a lifetime of service and support but force you to take the time to make all the repairs. Either way after running both of these programs, the problem did NOT go away and the computer became simply unusable.... So after reaching out to Origin PC Support, who takes forever to get back to you, they finally told me that i need to wipe my computer clean and reload a fresh copy of Windows 11. Again, it is unbelievable that i have paid $4000 for ** and i have to do all the repairs myself as opposed to Origin PC. I explained to them the ** is simply defective and they need to take it back and they refused to do so. So in a last attempt, i re-installed Windows 11 again and wiped everything out... Well, things only got worse. The Computer completely stopped working and now its a brick and sitting in my room taking up space... This is an awful company... They don't offer high end **s as they claim, they offer high priced garbage **s and force you to make any repairs if anything goes wrong with the ** and they will not stand behind their product. They are terrible. STAY AWAY FROM THEM.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to fight to get the *** Broken 3 times *********, your Software crashes **************, the ** starts to lock up. I know you think "oh something user has done"HMM NO!The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x0000000000000099, 0x00000026784ff780, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:/WINDOWS/Minidump/060225-11750-01.dmp. Report Id: ************************************.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my card $3500 and then $2400 without me even going to their site or consenting.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ***** ********************, recived defective product OriginPC original arrived broken, replaced with rebuild with some of same parts visually same ****s. Never worked correctly they drug it out sometimes in shop for 3+ months sometimes 6 mo, they drug it out of warranty even though i never had a period with a functioning pc, that lost my competitor position in gaming comunity as a result, affecting my charity work as well via veteran organization. CRASHES NON STOP NOW, hardware errors, reformated almost daily, drive erros, power supply issues, ram issues, usb failures, crashed multiple times a day prior. Consistent hardware issues spent almost $7000 on this because my work. But never recived a functioning pc with lazzy repair team that doesn't check what to when asked, sent it back in forth half a dozen times with partial repairs and them knowing and admitting pssible other defective parts, sent it back with these same faulty parts over and over, but I saw a **** on the past card that made it obvious was same card. I keep having to rent a pc from other places to at least do maintenance work in my charity ************, I know it's been over a year but working product never recived. I would like a refund or something done about this, so I can actually buy a functional pc or have one made asap, if it was a car or refrigerator it would of qualified under lemon law. I email support but the keep changing tickets, and respons takes weeks sometimes months. To the point they half respond half copy paste.

  Business Response

  Date: 12/19/2024

  Customers warranty expired in July of 2023; however, we did provide a replacement item and just offered an out of warranty repair at our cost for his troubles. 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22642331
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  The product never worked and company was informed, as well as communicating this over and over, the initial product arived destroyed,  then replaced with a product assembled of some of the original parts from the destroyed model but it didn't function as advertised or even supposed to. They repeatedly brought back to repair but never did full part repair or replacement for the known problems, they would fix one part out of all the damaged ones and return, or just do a baisic system restore, one time inside was covered with greese and fingerprints, like someone had bbq, then they kept ghosting me, then would bring it back, several times technicians asked me not to report or send it back for at least 30 more days, I still would report it not working, them pushing it past warranty. I cought them using same parts, or not doing the repairs that were discused. I had originally asked for a refund but they kept asking for more time. Its been ongoing for over a year of them trying to dodge me and avoid refunding, with them pretending.

  Customer Answer

  Date: 12/30/2024

  Your order number is #******, Opc # ******-1 Because of this and an OriginPC **** *********-******* stating I had no RMA history, there are a lot more but this is the base almost monthly dating back constantly since purchase.
  2007736838,
  2005456754,
  360044691511,
  2007504661,
  2007579455 ,
  2005334853,
  2005388198,
  2005352324,
  2005366843 ,
  2005405028,
  2005456749,
  2005538844,
  2005505104,
  2006699823,
  2006844078,
  2006841762,
  2007736838
  message id: ********
  ****** *****, (Original handler for all the support and kept changing RMAs a few times it changed half a dozen times because msgs were getting so long)
  Lex (they/she/he)
  Technical Support Advisor,
  ******** *********,
  ****** *****,
  ****** *.,
  **** ******,
  **** *********-*******
  There were also phone calls to ****** and other staff dealing with this and more **** this is just some of them but if you look the correspondence never stopped, there is multiple msgs a month every month even when you guys ghosted me. But its solid correspondence and Origin acknowledging the pc wasn't functioning from date of purchase. Established by the Uniform Commercial Code (UCC) Section ***** it should still qualify for refund even outside of warenty

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a laptop from them 6 months ago for $2800, within 2 days of having it the thing crashed and the ** corrupted. Contacted them, went through all their steps, they told me they would send a replacement. They sent it to my old address on the other side of the country despite me confirming my new one with them. Made me find someone to forward it to me, then when it arrived, within 2 days it crashed and the ** corrupted. I wasn't even using it, it was just sitting idle. Contacted them, did their troubleshooting steps again, sent it to them for repair. I guess their team updates firmware and reinstalls ** before they actually diagnose, so my issue didn't show up right away and they sent it back as "fixed." I confirmed it booted when it arrived, but didn't really use it since I bought another computer while the laptop was out for repair. Two days ago I decide to use the laptop and within hours, while sitting idle, it crashed and the ** corrupted. I called support, left a callback, no one ever called back. I called again later and the person who answered told me that a refund is not an option. I asked to speak with someone who could give me more help, because if no one would help I'd have to go to the BBB or a lawyer to help me. This is apparently "threatening legal action" (I'd disagree) so they will no longer assist me. I'm supposed to expect a call from a manager, but no one called back the first time so I doubt they'll call until they see this complaint.I am done dealing with repairs that don't work and a support team that doesn't help. I paid almost $3000 for a product that has never worked as advertised, and yet they would only say that a refund isn't possible. I refuse to accept that they can take that much money from me, waste days of my life on the phone, writing emails, and mailing packages, and not deliver. I have bought several Origin laptops over the years but I don't trust their products anymore, I dont want a replacement or "repair", I want a refund.

  Business Response

  Date: 08/27/2024

  We have reached out to the customer this morning via email and apologized for any inconvenience this may have caused and approved a full refund for their troubles. We are awaiting their reply.  

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and tentatively accept this resolution pending completion of the refund process.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $9,000 ** from Origin back in November. I've had multiple issues since receiving it, first a fan broke, then I started having recurring video issues since January as well as RGB lighting issues, I paid extra for what they "Support" When in truth if you have issues with the *** all their technicians do is send you troubleshooting steps. I buy a custom ** every 2 years, and the rest of the custom ** sellers actually log into the ** remotely fix and diagnose the issue then get it. Had I known Origin charges extra for DIY support I would have never bought a ** from them. To make matters worse, I had a complete failure In May I was told I had to send the entire system back, on May 21st I told Origin My ** was ready to be picked up, and I was told I would get a call back from customer service to arrange for a pick up I waited multiple days and I never heard back, I called in and I was told by one of their reps that I needed to arrange a pick myself. I followed the steps they told me and I had to pay a fee to *** for them to pick up the system. Origin made me jumped through hoops to get this refunded, then when refunded it was credited to an old bank card I no longer have all due to lack of communication on their part. I had to wait weeks to get this refunded back. Origin received my ** on May 30th, then on June 21st they told me the ** had sustained too much damage during shipping and that they would replace it. 3 weeks to ***** the damage? I requested a call back from a supervisor who told me I would get updates every other day, this never happened and that my order would be expedited. It is now July 10th and I'm still waiting to receive the ** back. Origin takes up to a week to reply to emails and their support is very bad. I should have listened to Jayztwocents and Gamers Nexus. I will never be doing business with Origin again.

  Business Response

  Date: 07/10/2024

  Good morning,

  We would like to apologize for the delay and the issue with your system. Unfortunately, when your system arrived for repairs, it suffered shipping damage and none of the components could be reused. This required a new system to be built and tested. Since these are custom built, liquid cooled system, it does take some time to assemble. We also recently moved our assembly facilities to another state which has also caused delays.

  I took a look at your ticket history and our agents did provide updates and a timeframe for your new build. Please keep in mind that our assembly facilities and our customer service departments are not located in the same building which does cause delays when providing updates to our customers.

  Your new build has been assembled and we are currently waiting for the tracking information and will have it sent your way shortly. Again, we would like to apologize for any inconvenience this may have caused. 

  Thank you,

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21967549
  
  I am rejecting this response because:
  
  I was never contacted by customer service to ship the system back. I had to take matters into my own hands, because of your incompetence. You received the system on May 30th, and did not decide you build a new system for me until June 21st. It took more than 3 weeks for a technician, to say they could not use any of the previous components? I only received two updates from your customer service staff after I was promised updates every other day by ***************************** the supervisor who called me. One update on June 27th and another one on July 3rd, both which were initiated by me. The customer service rep *************************** did not bother to send me any update without me actually asking. 
  
  It's been 41 days and I still don't have the system back. At this point I should just be asking you to keep it and give me a full refund. You'd think if someone is spending $10,000 dollars in your company that they would get better service.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/15/2024

  Good afternoon,

  We heard back from the shipping manager, and they provided your tracking number which was delivered today. Your original systems warranty will carry over to your new exchange unit and will expire in November of 2026. Unfortunately, we will not be able to extend it any further than that as 3 years is the maximum time period allowed. We apologize for any inconvenience and hope you enjoy your new unit.

  Thank you,

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21967549
  
  I am rejecting this response because:
  

  It took 45 days for me to even get the ** back. I've been doing business with Digital Storm for many years, and the only time I had to send my ** back it was a 14 day turn around time. Their **s are also about 100 pounds heavier than yours. I expect the warranty to be extended at least by 45 days for he inconvenience. 

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/19/2024

  The computer has issues again. Now it's not detecting one of the M.2 Drives. I received this PC less than 5 days ago and its already having issues. 

  Business Response

  Date: 07/19/2024

  Good morning,

  The support team will be informed, and you will be contacted shortly about this. We apologize for the inconvenience.

  Thank you,

  Customer Answer

  Date: 07/20/2024

   
  Complaint: 21967549
  
  I am rejecting this response because:
  
  *** called me yesterday, and he couldn't replicate the issue. However the drive is gone again this morning and bios will not detect it. If I have to send the system back, you are keeping it and giving me a full refund. I will not wait another ******************************************************************* I've waited long enough already. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/22/2024

  We have been in contact with the customer and will be actively troubleshooting this issue.

  Thank you,

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21967549
  
  I am rejecting this response because:
  
  I received one call Friday, and I have not heard from anybody since. 
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/23/2024

  Origin claims they are working with me on the issue, but it is now Tuesday and I have not heard back from them. I am at this point seeking a full refund for this PC, It has been nothing but issues since I got it. I am not willing to send it back and miss out of 90 days since I bought this product. If I don't hear from origin I will invoke lemon law here in ****** 

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Link to main support email thread: ************************************************* Initial support ticket sent early march after troubleshooting it looked like it was a bad ***, so I started the *** process to exchange the **** To do this they needed to send me a link so I could place a downpayment for the replacement. To this day they haven't sent me that link. When I was tired of waiting for a link i ordered a new *** from amazon, installed it, and discovered the *** was not the issue. After all of this failed, I requested to send the ** back for repair, and there was another delay stating they couldn't locate a shipping container to send, so i asked if that meant they couldn't ship new orders either? All of this conversation + troubleshooting can be found in the email thread above. Link to current email thread after the above was closed:************************************************* The above link is the conversation around the new ticket for sending my ** in for service. I sent two packages back that day, 1 to return the *** to Amazon I bought to test the *** that Origin was unable to provide and 2 to return the ** to Origin. Both were delivered on Tuesday April 2nd. I have not had an update to even know if this ** arrived successfully much less what the status.Since then I have learned ASUS bios could be responsible for frying the *** slowly due to its default bios settings, which could explain why it worked fine to begin with, and then getting *** out of virtual memory errors later. see video: ************************************************ I also found out ***** has been having issues with the *** i purchased from Origin.******************************************************************************** Because Origin shipped me a ** with the bios configured in a way that could fry my *** I am requesting a full refund even though I am outside of the 30 day window. This issue could not have occurred in 30 days, so this feels reasonable to me.

  Business Response

  Date: 04/12/2024

  We reached out to the customer and offered a full refund that we are currently processing. 

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a ** for Origin. For about a month now there has been no progress on my pc, and there has been a financing issue between Origin and the financing company. I have not gotten any answers from either company, and have only been left more confused when I actually talk to someone. It seems like my issue is not being taken seriously even though I am maying about $4,000 for a pc and $9,000 for the financing. At this point I feel like Origin is scamming me and wont be sending me the ** I am paying for. Nobody that I have spoken to has been helpful in any way. I had high hopes for origin, being associated with Corsair, but I am incredibly disappointed in this company and how they have treated me as a customer.

  Business Response

  Date: 03/26/2024

  Good morning,

  We're saddened to see that the loan process has been less than stellar. It looks like one of our reps has been keeping in touch with you regarding your loan, however, unfortunately, there seems to be a payment discrepancy that still hasn't been resolved on your lender's end. We've touched base with them again since we can only begin the build once that's resolved, but rest assured that you're a priority to us and that you'll be reached out to again.
  
  Please don't hesitate to call as well. We're open every day for assistance. 

  Thank you,

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************