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Business Profile

Computer Software Developers

DPL IT, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past year, DPL has subjected me to one of the most frustrating, costly, and deceptive experiences. They promised to develop a complete job application automation tool, ATS Killer, with features like an admin dashboard, Chrome autofill, and ****** sign-in. Despite clear assurances, *** failed to deliver on every promise, leaving me with a barely functional app and causing severe financial loss, stress, and reputational harm.Starting in October 2023, I made prompt payments totaling over $30,000, trusting their repeated promises. I even spent an additional $5,200 on advertising. Yet, every deadline was missed. By the launch on October 14, 2024, the product was a disaster. The Chrome extension autofills applications with incorrect responses, guaranteeing candidates are rejected. ****** sign-in is entirely broken, and the resume parser lags embarrassingly, taking up to 50 seconds compared to competitors' 2 seconds.Repeated attempts to resolve these issues were met with a revolving door of project managers, each offering empty assurances. My direct communications with **** co-founders were ignored, and theyve consistently failed to address the critical flaws. Following the disastrous launch, I reached out again, but *** offered no response or resolution plan.DPLs deceit extended beyond the app. They led me to invest heavily in advertising based on empty promises that the product was ready. I created professional ads and spent $5,200 across platforms like ******** and TikTok, only to direct users to a broken product that damaged my brand and credibility.DPL has failed at every turn, taking my money, wasting my time, and delivering an unusable product. Their repeated assurances and so-called solutions have been nothing but lies. I am left with a flawed product, extensive financial losses, and irreparable damage to my business reputation. **** conduct is, in my opinion, fraudulent, and they should be held accountable for the harm they have caused.

DPL IT, Inc. is NOT a BBB Accredited Business.

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