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Business Profile

Computer Software

Virtual DJ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website does not have proper security. If anyone asks for a password they send it to then in and email. This is causing me to reset the password every 6 hours to keep my account safe. I receive a notification in my email saying please enter a new password, this happens every 6 hours. I tried changing my email just to make sure that my email wasn't hacked. My email is not hacked because they sent the new password request to my new email. The password that they send in the email is not secure because it is very easy to guess. Other buyers have also complained about the password hacking on the site, because the is a of lack of 2 step verification or any other security measures. When I bought this issue to their administration they tried to blame it on me. They asked me if I gave my password away(which I did not). The person on the text messaging help chat left the conversation with out helping me at all. They didn't even suggest ways to secure my account. They did not even say they would check my account. I have the registration number for activation of the software. The price was $323.67 though PayPal. I called paypal and started a dispute. Their product is not secure. I would like a refund for the full amount.

    Business Response

    Date: 09/14/2022

    The statements in this complaint are just untrue. We do not store unencrypted passwords on our servers, so there is physically no way that we could email the password to a customer. This is just not true.

Virtual DJ is NOT a BBB Accredited Business.

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