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Business Profile

Correspondence Schools

American Academy Of Pinecrest

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seeking a diploma and a school that would be able to help me gain a high school diploma through courses taken at home American academy of Pinecrest insisted they they were accredited and that the diploma was legitimate and that it would suffice for employment and schooling come to find out I got my diploma in the mail and it has blue ribbon attached to it clearly is very fraudulent I would like my money back and I would like the business to be shut down they're going around telling people they can have diplomas and they're not accredited and I needed the diploma to go to the ************ certification board in ************ ************ and luckily I didn't send it because they would have taken my license

    Business Response

    Date: 02/07/2024

    Good Morning, We have read the complaint from **************** . **************** enrolled online, which all students who enroll must agree to the terms and conditions . I have attached the terms to this email we let all student know that American Academy of Pinecrest is nationally accredited( i will attach or certificates of accreditation)  however, that does not automatically mean you will be accepted into any University or and employment opportunity . We have been accredited by the same agency for over 30 years . We provide our school code and do advise the student to verify the diploma is going to work for them before enrolling in the program . We have many student who use our high school diploma to continue education, for employment and even the military. As this is a homeschooling program we have students nation wide, other states may have different policy's on accepting home schooling programs, this is why we advise the students to do their research ahead of time to make sure it will work for them . Upon reviewing Ms. ******* records, i see she has never requester her transcripts , which most university's and employers will ask for the students transcripts . The have all the schools information, accreditation, college board code , G.P.A etc. We are sorry that this did not work out for **************** , but the students are responsible to do their research as well to make sure the diploma will work for them .  

    Business Response

    Date: 02/07/2024

    Good Morning, We have read the complaint from **************** . **************** enrolled online, which all students who enroll must agree to the terms and conditions . I have attached the terms to this email we let all student know that American Academy of Pinecrest is nationally accredited( i will attach or certificates of accreditation)  however, that does not automatically mean you will be accepted into any University or and employment opportunity . We have been accredited by the same agency for over 30 years . We provide our school code and do advise the student to verify the diploma is going to work for them before enrolling in the program . We have many student who use our high school diploma to continue education, for employment and even the military. As this is a homeschooling program we have students nation wide, other states may have different policy's on accepting home schooling programs, this is why we advise the students to do their research ahead of time to make sure it will work for them . Upon reviewing Ms. ******* records, i see she has never requester her transcripts , which most university's and employers will ask for the students transcripts . The have all the schools information, accreditation, college board code , G.P.A etc. We are sorry that this did not work out for **************** , but the students are responsible to do their research as well to make sure the diploma will work for them .  

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