Reviews

This profile includes reviews for Royal Caribbean Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Royal Caribbean Group has 6 locations, listed below.

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  Royal Caribbean Group

  1050 Caribbean Way Miami, FL 33132-2028

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  Royal Caribbean Group

  1007 North American Way Miami, FL 33132

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  Royal Caribbean

  815 Channelside Dr Tampa, FL 33602-4200

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  Royal Caribbean International

  4729 S Palisade St Wichita, KS 67217-4925

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  Royal Caribbean Group

  14700 Caribbean Way Miramar, FL 33027-4161

Review Details

• Review fromKelliann P.

  Date: 02/03/2023

  1 star

  Kelliann P.

  Date: 02/03/2023

  I book my cruise in apr 2022. I bought my childrens beverage package in July 2022. The cancelled my childrens beverage package in December 2022 for no reason. They claimed it was because we made a group. Funny thing is the packages were canceled a week before the group was made. Might I add my kids were the only people whose packages were effected.

  Royal Caribbean Group

  Date: 02/06/2023

  We’re terribly sorry to learn that
  you encountered an issue with your Beverage Packages. We would be happy to
  investigate your concern; however, the information provided is not enough to
  locate the reservation.
  If you can provide us with the booking number, along with the
  ship and sail date of the cruise in question, we will be able to locate the details for further
  review.

• Review fromJason P

  Date: 02/02/2023

  1 star
  Well I was so excited about my trip, I even bought the premium drink package not with alcohol the other one because I was told I would have milkshakes everyday there was none what so ever, then when I asked about that they said that they couldn't help me so when I got off the ship and I made my complaint to cooperate they offered me 100 on board credit not a drink package on another cruise just 100 bucks is all I paid over 500 for that crappy package. This company said that it was my fault that they ruined my trip. So if you want to cruise with this crooked company go ahead if they steal from disabled veterans they will steal from anyone and everyone also. To all my fellow veterans do not choose this company they most definitely do not have your needs or respect in mind at all, they will protect each other no matter what this company deserves negative stars all the way, The *** .of this company needs to meet better with customer service standards instead of worrying about their new ship instead of the people that pay for their salaries. Then this company makes it look like it's your fault for their mistakes so I would not do business with these lying people.

• Review fromWilliam R

  Date: 01/22/2023

  1 star

  William R

  Date: 01/22/2023

  Try to book a cruise and after providing all the details. As requested, I allow the company to pick my cabin for a cheater rate. Then to save money, I applied for a royal Caribbean credit card to save $200.00. After getting the aproval, the company wouldn't accept t my credit card. Call customer service and explained the online booking wouldn't accept the credit card that I was just got approval. The reason was that there were no standard rooms that the company could pick an provide for me. So I would have to pick my own room for a higher rate. Which is called the switch an bait practice to get more money from the consumer. Now I have a credit card that wouldn't of applied for knowing these rooms weren't available. With great hope, I will like an attorney to file class action lawsuit and hold them accountable for the companies illegal switch and bait practice that is being done online by this company. I will never attempt to cruise with Royal Caribbean again. Customer service, could not override this and pick the room for the lower price as promise and guarantee on the website. Totally unacceptable

  Royal Caribbean Group

  Date: 01/26/2023

  We're terribly sorry to hear of your disappointing online booking experience. We would be happy to investigate this matter for you; however,the information provided is not enough to locate your reservation. If you can provide us with the reservation number, or ship & sail date of the cruise in question, we will be able to further review your concern. 

• Review fromRyan M

  Date: 01/20/2023

  1 star

  Ryan M

  Date: 01/20/2023

  **** of a company. Refusal to give refunds on excursions and other extras that were purchased the same day. Im not out hundreds of dollars for not receding anything.

  Royal Caribbean Group

  Date: 01/25/2023

  We're sorry to learn of your disappointment regarding our refund policy. In order to properly address the concern, your sailing information is required. As such, we kindly ask that you contact our *************************** at ************** with these details. Our representatives will be happy to review the details. We greatly appreciate your patience and time. 
  

• Review fromShilpa R

  Date: 01/19/2023

  1 star

  Shilpa R

  Date: 01/19/2023

  Thanks. Your customer service post ********************** is very poor. Seems like your offers are almost a bait and switch. Not very pleased with post cruise experience and will reevaluate future cruises. We bought arcade credits worth 50 and paid *****. They only gave us ***** worth credit.

  Royal Caribbean Group

  Date: 01/25/2023

  We're sorry to learn of your disappointment regarding your Arcade credit purchase. Our records indicate that you were granted a full refund for the cost paid when the concern was raised with us shoreside. Additionally, I can assure you that the feedback you share is an essential part of our ongoing improvement efforts. As a valued guest, your perspective is extremely important and helps greatly as a method of measuring our performance. Therefore, your comments have been forwarded to our operational teams for internal review.

• Review fromMegan L

  Date: 01/17/2023

  1 star

  Megan L

  Date: 01/17/2023

  I'm leaving a 1 star review for the customer service. I originally booked 2 rooms online. I called and upgraded to ensure the rooms would be near each other. The reservation agent gave me the option to have conjoined BALCONY rooms. I opted for that upgrade and paid an additional $440 per room. The receipt was sent to me that showed the room numbers and room description "park view w/balcony." When we boarded the ship we found out the rooms that we reserved did NOT have balconies. I went to guest services but they said there was nothing they could do. We made the best of the trip. The food was amazing. People were great. However, the room was not nice, by any means. The biggest complaint I have about the ship was the smoking in the casino. It wafted out of all entrances and being allergic to cigarette smoke it was hard to deal with. The Monday after we got back I called customer service and sat on the phone for nearly 5 hours between the first hold and being put on hold half a dozen times by the agent who was assisting me. She repeatedly told me that I declined the upgrade, I should have known it didn't have a balcony, etc. basically calling me a liar for over an hour. Eventually she told me they would pull the phone recording from the day I upgraded and review them. A week went by and I heard nothing. I called back, several more hours on hold, the agent told me that the original agent promised she would call or email me with an explanation of why they were not going to refund me. Never heard anything. I ended up filing a dispute with my credit card company which promptly got approved and I got my money back for the upgrade I did not receive. We will never cruise with Royal Caribbean again.

  Royal Caribbean Group

  Date: 01/23/2023

  We're saddened to learn of the dissatisfaction you describe regarding your familys sailing. We understand how much you look forward to and invest in your trip. As you can imagine, its disheartening to hear that you our valued guest were dissatisfied with the stateroom accommodations and our smoking policy in the Casino. Intern, we're delighted that you thoroughly enjoyed our meals and the people you met. Our goal is to provide the best overall cruise vacation and its unfortunate that this was not your experience. Sometimes, despite our best efforts and good intentions, things do not go the way we had hoped. I can assure you that the feedback you share is an essential part of our ongoing improvement efforts. Your perspective is extremely important and helps greatly as a method of measuring our performance. Therefore, all your comments and observations have been forwarded to our operational teams for internal review.
  

• Review fromSuzanne S

  Date: 01/12/2023

  1 star

  Suzanne S

  Date: 01/12/2023

  I took a cruise in June 2022. I am still waiting now in January 2023 for a refund of $1700 because they failed to refund an excursion they canceled on their own and also a drink package paid for during COVID that they never refunded but I had to pay for again while on my trip. No one knows anything and trying to deal with them is beyond frustrating.

  Royal Caribbean Group

  Date: 01/19/2023

  We're terribly sorry that you haven't received your refunds and for any inconvenience, this has caused you. We understand this situation is frustrating for you. According to our records, the ********************** is currently working on this matter. I can assure you that we're working diligently to resolve this issue as soon as possible. Once we have more information, you will be contacted. We greatly appreciate your continued patience while we work on a resolution. 

• Review fromGeorge K

  Date: 01/11/2023

  1 star

  George K

  Date: 01/11/2023

  My lady and I received the below email on 4 JAN 2023 from Royal Caribbean Group --- Spoke with ****** the manager to resolve this mistake and he told us there is nothing they can do. We" would have to change the sale date and ship. I have all communication between the **** line and myself documented. We feel discriminated against, and lied to, can someone please help us? This Post is being made on 1/11/2023. Dear KRATEE Party,Your final payment for reservation 2*9*1*8*5*4 was due on 17 JAN 2023. We never received payment and your ENCHANTMENT OF THE ****** 31 MAR 2023 cruise has been canceled. We were hoping you would have joined us for this adventure, but we do hope to see you soon.Youll receive a refund of your taxes and fees, any pre-paid items, like gratuities and Shore Excursions booked directly with us, and any remaining cruise fare balance, after penalties have been assessed. These are based on the cancellation schedule and rate selected. To review the cancellation penalty details, please visit our website here.If you purchased Royal Caribbean Travel Protection and need to file a claim, you can do so by visiting www.travelclaim.com.If you have any questions about your cancelled cruise, please call us at ###########.We look forward to helping you seek out another adventure or find your chill vacation place soon!

  Royal Caribbean Group

  Date: 01/17/2023

  We're sorry to hear that due to a technical issue, your booking was canceled. According to our records. the booking in question has been reinstated and fully paid. Nevertheless, its unfortunate that you experienced this inconvenience, please pardon us for the oversight. We're truly looking forward to welcoming you aboard in March. Have a pleasant day.  

• Review fromAlexandra K

  Date: 01/06/2023

  1 star

  Alexandra K

  Date: 01/06/2023

  My elderly parents were scammed by your deceptive refund policies. You literally robbed them and never refunded their unused tickets 90 days ahead of schedule

  Royal Caribbean Group

  Date: 01/10/2023

  Were sorry to learn that youre disappointed with our refund policy. Due to data privacy, were prohibited from discussing the booking or financial details with a third party. Therefore, should your parents like to discuss their concern with us, please have them contact our office directly. Additionally, kindly note that we can be reached at ************** for further assistance.

• Review fromLawrence K

  Date: 01/05/2023

  1 star

  Lawrence K

  Date: 01/05/2023

  I am owed a refund from this company on a trip I had booked and then canceled. I was told I would receive my refund in a 2 to 3 week time period. After waiting a month I am now being told I will have to wait another 3 to 4 weeks before I receive my refund.

  Royal Caribbean Group

  Date: 01/10/2023

  We're terribly sorry for the delay of your Cruise Planner refunds and any inconvenience this may have caused you.According to our records, the reimbursements in question have been completed to the original form of payment as of 1/6/2023. We hope this information is helpful. Should you need anything else, please don't hesitate to contact us at ************** we're here to assist.