Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company gave me a deal on *** for the website for my new medical practice. I had already built the website myself on SquareSpace. They convinced me that in order to do *** well, I needed to let them rebuild the site for an extra $3000 over what I had already paid. They sent me content that was incredibly poorly written & full of grammatical errors, not to mention incorrect (mentioning services that I do not have any intention of providing) and honestly verbose for the sake of verbosity (e.g. keywords added in places that didn't make any sense whatsoever, oddly poetic wording that sounded disingenuous). I expressed my displeasure and was assured it would be fixed. What was sent back (2nd round) wasn't much better, continuing to have strange wording, excess verbosity, and mention of services I do not provide. I again expressed concern and mentioned that I may not want to move forward. What was sent back this time was essentially my own site copied and pasted into theirs. There was even one page on their version of the site that linked to my own already existing site. At this point, I decided I was not comfortable moving forward with the new site and request a partial refund (fully acknowledging the work that they had already put in, but not at all happy with the product). I was refused and told that they "completed the work as agreed." They wanted to create social media content and extend the *** package to compensate. I refused and again requested a refund, which was denied. I requested a refund through PayPal, which is how they had me pay them, but have not heard a response 2 weeks later.My original (and current website): www.peachblossompediatrics.com Their most recent version: *************************************************** doing a deep dive, it appears that the examples of "their work" on their own website are fake (copied from Canva or other sites or are for companies that do not exist). I am now convinced they are scammers and greatly regret hiring them.

  Business Response

  Date: 03/13/2024

  The initial website layout was approved by the client, as seen in the attachment. Afterward, we progressed with the entire website. Concerning the content, the attachment indicates some modifications requested by the client, who mentioned that, overall, it's a good start, expressing satisfaction with the content. The ****optimized content is undergoing an approval process, given its complexity. It is written to align with ******** standards to enhance the website's visibility.

  
  Everything proceeded smoothly from our end, and the client expressed contentment. However, the client received a free SEO offer from a friend, leading to the decision to halt our project. Despite completing all tasks on our end, we offered to extend SEO services and provide three months of free social media management. Unfortunately, the client did not agree to this proposal. 
  
  I am open to further discussion and understanding any concerns you may have. Our goal is to ensure your project's success and your utmost satisfaction.

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21425410
  
  I am rejecting this response because while the website look was fine, the content was terrible even after two edits. I did not cancel the engagement because I got free SEO services from a friend, I canceled because I was concerned that the company was not capturing my vision at all and could not write content that made sense. I had also discovered some things on their website that had me concerned about their legitimacy. Images of logos, they claimed to have created, appeared to be pirated directly from Canva or other sites, and/or were for companies that simply do not exist. I requested only a partial refund, because I asked them not to complete the work, and I acknowledge that there was already work that had been done, even though I was satisfied with it. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/27/2024

  Based on the resolution achieved through PayPal's dispute process, it appears that the client has successfully recovered the disputed amount. Consequently, it can be inferred that the complaint in question is now considered resolved.
  
  
  
  
  

   

   

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21425410
  
  I am rejecting this response because: The amount was not recovered through PayPal. My bank issued a temporary charge-back while investigating the issue. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/18/2024

  The client has received the payment back from PayPal and the case has been resolved. 

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21425410
  
  I am rejecting this response because the claim that I received my money back from PayPal is false. As noted in my previous response, my bank (Chase) issued a temporary charge-back to my account while they investigated the issue. If they seem my claim unverifiable, then the bank will again remove the funds from my account. This issue is NOT resolved. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/30/2024

  I have attached the screenshot in which it can be seen that the $3000 has been deducted from our end and the resolution is in favour of the client. 

   

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team: On February 23. 2024 between the hours of 6am and 9.30am, I received seven unsolicited phone calls to my mobile phone from the team at Logomish LLC indicating they would like to sell me on "logo and web design services" related to a recent domain I registered with Namecheap.com. When I called and spoke to ***** at Logomish, he informed me that Losomish is "affiliated" with Namecheap.com (domain registrar) and that Namecheap provided Lobomish with my personal information. When I communicated to ***** that my mobile phone is on the *** Do Not Call Registry and that it was illegal for him or his company to solicit me using my mobile number, ***** abruptly disconnected the call. I kindly ask that the BBB compel Logomish LLC to follow the law and to NOT make unsolicited calls to prospects who have their phone numbers listed on the *** Do Not Call registry.

  Business Response

  Date: 03/21/2024

  Thank you for bringing this matter to our attention. We take complaints regarding unsolicited calls very seriously and apologise for any inconvenience you experienced.

  Upon reviewing your complaint, we have taken immediate action to address the issue internally. We have reminded our team at Logomish LLC of the importance of compliance with all applicable laws and regulations, including the *** Do Not Call Registry.

  Please be assured that we do not condone any unauthorised or illegal solicitation practices by our company or any affiliated entities. We have also initiated a thorough investigation into the alleged incident involving *****, and appropriate disciplinary measures will be taken if necessary.

  We sincerely apologise for any frustration or inconvenience this incident may have caused you. Our goal is to uphold the highest standards of integrity and professionalism in all our business practices, and we appreciate your feedback as it helps us improve our services and prevent such incidents from occurring in the future.

  If you have any further concerns or require additional assistance, please do not hesitate to contact us directly. We are committed to resolving this matter to your satisfaction.

  Thank you for your understanding and patience.

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21338474
  
  I'm rejecting this response from Logomish because their company has repeatedly been alerted to their illegal telemarketing calls yet they continue to make them. As you'll see in these Yelp reviews, Logomish provided almost a word-for-word apology 10+ months ago yet they continue to make illegal calls:  ***************************************************

  I kindly ask that Logomish commit it writing to the BBB that they will start, from this day going forward, to filter all of their outbound telemarketing calls through the *** Do Not Call registry and promise BBB that they will never again make illegal calls to phone numbers included on the Do Not Call Registry.

  Sincerely,
  
  *******************************

  Business Response

  Date: 03/25/2024

  Response to Complaint #********

  
  Dear *******************************,

  We apologize for any inconvenience caused by our previous telemarketing calls. We take your feedback seriously and assure you that we are committed to addressing this matter promptly.

  Upon reviewing your complaint and the Yelp reviews provided, we understand the importance of adhering to regulations regarding telemarketing practices. We have taken immediate steps to review and update our procedures to ensure compliance with the *** Do Not Call Registry.

  Going forward, we pledge to filter all outbound telemarketing calls through the *** Do Not Call Registry to prevent any further inconvenience to individuals who have opted out of such communications.

  We appreciate your bringing this matter to our attention and value your feedback as it helps us improve our services. If you have any further concerns or questions, please feel free to contact us directly.

  Sincerely,
  
  Logomish LLC

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************