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Business Profile

Digital Marketing

QR Code Dynamic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint about the QR Code Dynamic following the purchase of a lifetime subscription incurred on November 17 for $590.00. This is a QR Code generation tool. Unfortunately, their branded QR codes do not work as advertised and their recommended solution is to use another third-party tool to make them work. This solution still doesnt work, and there are many tools that have this feature built in without the need to use another tool. We have not used the tool since the date of purchase because of this issue, and we have had to pause our QR code generation service (business impact) for the rest of the Institute until this is resolved. Additionally, I have requested a refund for a month and their customer service continues to act like they don't understand me which is frustrating. I am speaking in plain english. I'm attaching an example of the "branded" QR code you can make in the QR Code Dynamic. It looks terrible and will make our materials seem very low quality. Most if not all other QR code tools allow you to remove the background behind a logo so it can be seen clearly.

    Customer Answer

    Date: 01/24/2024

    Hello, no resolutions details were shared with me. The "note from business" section of this message is blank. I would appreciate these details considering this business is continuing to lie about their services. 

QR Code Dynamic is NOT a BBB Accredited Business.

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