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Business Profile

Dinner Theater

Metsquare Cinema, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dinner Theater.

Complaints

This profile includes complaints for Metsquare Cinema, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metsquare Cinema, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - 11/29/2024- I purchased egift card from Silverspot Cinema. I immediately received the receipt but no egift card [order number *******, order reference WJC44K8]. I went to downstairs to customer service during my movie but there was no manager available to help. The customer service associate told me I should receive the egift card in a few days and to keep an eye on my inbox. Uncertain, I submitted an email request for help, reference # ********. 12/2/2024 - I called Silverspot Cinema about the missing gift card. I spoke to ****** who transferred me to ***** the manager. ***** took my information down and said she would get back to me shortly. 12/7/2024 - I have still not heard from anyone at Silverspot Cinema and they appear to just be keeping my money and failing to provide what I purchased. Which is theft.

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order something and sent the order to a closed theater Instead of reaching out to the contact information they made me enter They simply charged me Closed the kitchen And did not give me my order

    • Initial Complaint

      Date:09/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 8, 2023 I purchased a $100 digital e-gift card to give to someone. I inputted the recipient's email address but they never received it. I stopped by Silverspot Cinema ********* and a young woman explained my recipient should a check her spam and junk. It was not in her spam or junk. I shared my email receipt with her and when she visited the cinema she was unable to use it. She paid out of pocket for the Silverspot experience which was embarrassing. I tried to call on four different days (2 calls per day) but they did not answer the phone (plenty of waiting room music). I physically went to the store and spoke with ****** (assistant manager?) and asked about the e-gift card and their phone system. He said he would be a few minutes as he was helping another customer. Ironically, while I was waiting for ****** to finish with another customer, he was trying to assist an elderly woman to scan a gift card to take her granddaughters to a movie. It took **** minutes and a phone call to figure out her gift card. Note: the phones seemed to be working while assisting this customer. ****** asked me how he could help and I mentioned the concern about many phone calls and my $100 e-gift card. ****** mentioned their phone lines "have been down." ****** didn't know anything about e-gift cards and said he would have the General Manager call me. I left my contact information and two weeks later and more unanswered phone calls, I've never been contacted by anyone at Silverspot. I filed a complaint on the Silverspot website via a digital online form. Its been three weeks and I haven't heard anything back. I tweeted at them on ******* and never heard back. Basically, their customer service is deplorable and I'd like a refund. Note: My quarrel is not with ******, but with the management at the ********* Silverspot location.

    • Initial Complaint

      Date:12/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a gift card for a friend on December 24th. They have a promotion buy a $100 gift card get a $20 gift card for you. I never received the $20. I filled out a form online no answer. I called corporate was told it was a glitch. She took my info told me who to email . I did no response. They are advertising a $20 gift card when you buy $100. I dont think that is right. Advertising falsely. Id like my $20 gift card from them as promised

    Metsquare Cinema, LLC is NOT a BBB Accredited Business.

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