Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ??partial email listings/summary of phone conversations Re: replacement dry iron (broken stand/rest)-Initial communication w/company 2/5/24 On Mon, Feb 5, 2024 at 9:05AM ********************* <*******************************************> wrote:Good morning **************,Can I please have the model number of the iron to assist you better-You can claim the refund or the warranty with the receipt of the item and the power cord.Please provide the model number to make sure we have it as a replacement or if it will be a refund.Thank you,********************* CE North America *************************************************************************************************************************** Office ************** Continued communication-photos submitted-Company representative checked and indicated that specific model was n/a; however a comparable iron would be shipped. Emails and phone calls throughout FEB.-JUNE 2024 with the assurance that iron would be arriving soon.P paw ***** to *********.unda Mar 19Details Great morning, *********~Thanks for your continued assistance with our iron.Sincere appreciation,*************************** ************ Good afternoon Paw, I'm reading the previous email, let me check and then I will get back to you Sorry De: ************** <****************>Enviado: martes, 12 de marzo de 2024 15:07 Para: info <*******************************>Asunto: Thank you-follow up inquiry re: call last week re: iron replacement Healthy, safe Spring ***********,Please review communication below as you most likely have these details.Looking forward to your findings from your team as we have been without a much needed appliance for more than a month.---------- Forwarded message ----------From: ************** <****************>Date: Friday, February 16, 2024 Subject: Thank you-follow up inquiry re: call last week re: iron replacement To: ********************* <*******************************************>Thank you, ***** for an update on my iron, please call ************ with any questions for mailing/delivery of my product.Sincere thanks,**************

  Customer Answer

  Date: 07/13/2024

  Thank you AS I have not to date 7/13 received any communication from the company, please provide recommendations of other agencies that might assist with my replacement applicance,

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son gave me for Christmas 2023 a space heater to help keep my house warm in the winter. The first time I used it, it smoked, overheated and almost started a fire in my house. I contacted ********************* of CE North America in January 2024 about the defective space heater (I have 18 emails to her concerning this). She has put me off with promises of a refund and ghosted me. I know $49 doesn't seem like a lot of money, but as a senior citizen on disability, it's groceries and utilities for me. I would appreciate any help in this-it's also the principle of the matter. Thank you for your time and support.

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/2021, I purchased a can opener warranted by CE North America from Bed Bath and Beyond. In September of that year, it stopped working. I contacted the warranty company, via email, and followed all their directions and instructions in order to get a refund or replacement. They sent me a new can opener and, within 30 days, that one stopped working as well. I then asked for a refund and they told me they would be sending me a refund. I contacted them again in ********************************************************** the amount that I paid for the can opener despite me sending in the receipt and the cut cord from the can opener per their instructions. I sent them another email this year and they still have not responded by providing me with a refund.

  Customer Answer

  Date: 09/13/2023

  The company responded by sending me a refund check. I thank the BBB for their assistance in this matter.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a water cooler (model number FW29919) in September of '22. Early this year the water starting tasting terrible. I contacted CE global for a warranty replacement. I spoke with ********* who asked me to send in the cut cord and a receipt which i did in early February. I checked in the following week to see if it had been processed but ********* couldnt get in touch with the warehouse. I followed up again and he put me in touch with his manager *****. After a week of numerous calls and emails, ***** responded saying oops she hadnt seen my emails. She couldnt confirm if my mail had been received so I asked if a picture of the unit with the cut cord plus the receipt would suffice. She said I should email it in and she would "talk to the product manager about your case". She confirmed receipt of my email and said she would notify as soon as the product manager replied. That was almost 2 weeks ago. I have followed up at many times with numerous emails, phone calls, messages, with zero response. Totally unprofessional and unresponsive.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an air-conditioner unit in *************** on November 22, 2021. The unit stopped providing cool air in January 2022 and I contacted CE North America, the manufacturer for passible repair or replacement since it was supposed to have 1 year warranty. I spoke with customer representative named *************************** and asked me to send the cord and required information. He followed up with email. I responded by email and told him that I could send them over in a few weeks when I get back to ********. I currently live in Kanoehe, ** but my tenants who use the air-conditioner lives in ****. After I sent him over the cord that I cut from the A/C unit and the required information in February 2022, he did not bother to acknowledge and I have to call him many, many times to follow up by phone and emails. He did confirm receipt of cord and my required information and told me he was going to escalate my case to his supervisor, *********************. ************** sent me an email asking me the same requirements as what ************ asked. I replied to ************** and provided her the information she needed but I told her on the phone that the cord has already been sent and received by CE North America long time ago in Feb. 2022. I tried to follow up with ************** by calling her several times and left a couple of messages but she never returned my calls. At this time, I feel being ignored by this company and I am not sure if they still want to honor the manufacturer's warranty as per the default agreement when I bought this unit. This unit did not even last 2 months! And I have to call and follow up with them for 11 months now and still don't have resolution of my case.

  Business Response

  Date: 12/20/2022

  Good morning, 

  A refund check will be mailed to customer for the full amount, We will send ************** a copy of the refund image check as soon as it's provided.

   

  Customer Answer

  Date: 12/26/2022

   
  Complaint: 18517882
  
  I am rejecting this response because:

  I have not received the refund nor a copy of the check.  I will accept the business response once the refund or the copy of check has been received.  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/09/2023

  Good afternoon  a refund check was issued and mailed to ************** CK# ****. 

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Credit goes to **** for forwarding the mail (check) to my new address.  I have informed CE North America, LLC. half year ago that I had closed my PO Box mailing address and told them to send to my new address.  I corresponded to them by phone and email several times about my new address.  See documentation.  Seems like this company was not paying attention and still sent the mail to my old address.  Fortunately, I received the check.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an electric cooking pot, model ce23361 in May, ******************** Manhattan. I lightly used it. And it stopped working a week ago, after I heard a bursting noise inside its base.I have lost the receipt of the purchase of that store. But I have the intact package box.I attempt to contact the business named on the manual and addresses to inquire whether I can get a replacement.I sent email a week ago and get no response. I called the customer service number and is redirected to call **********, which hanged up without any answering. I checked its website and it displays a blank screen.So I file this complaint. I believe this product is designed to break down fast.

  Business Response

  Date: 09/30/2022

  Good morning, We tried contacting the customer via email on 9/16/22, and no response, I sent another email today 9/30/22- pending customer response.

   

  Customer Answer

  Date: 09/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  The representative of the business asked me through email about the store's name and my contact information. I replied on 9/17, and I replied again on 9/30.

  The following text is my response sent to the representative today:

  "Dear *********************,
  
  
  The store where I bought the product with $16.88:
  
  
  ************
  
  101 ******, ********, ** 10002
  
  
  My name, ***********************
  
  my address,
  
  390 *******
  
  ********, ** 10001
  
  my phone, **********
  
  Thanks,

  Qiu "

  Sincerely,
  
  ***********************