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Business Profile

Engineering Consultant

Panamerican Engineering Contract Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engineering Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Panamerican to remodel our home. They started their construction at the end of last August. The work included a kitchen remodel, 3 1/2 bathroom remodel, laundry room remodel, new flooring. In addition there were some drywall/ext. wall issues that they were addressing. The reason I am filing this complaint is because Over the last three months I feel our project has been abandoned. Two of my bathrooms are incomplete, my laundry room was started but not finished, there is a light hanging down from my ceiling that has been that way for approximately a year, There are issues with our flooring buckling. The dishwasher door was not installed improperly (no seal) and the panel is ruined, Ther are some paint issues, I still have holes in my wall that no one has finished and it has been a year. The contractor has made a lot of promises to us over the past several months about finishing the project and we are still far from done. The half bath was started in March and is still not complete, the full bath that my daughters use upstairs was started in May and the contractor told me it would take him a week to complete it. As of today, the shower does not function and is not complete, there is no sink were cabinets completed. In addition, we purchased two very expensive quartzite slabs for our kitchen and a piece of the slab which is at least 60 inches long was left over to use in a bathroomand. The contractor failed to produce it. Every time I have asked him About the slab he refuses to answer where it is. My husband and I had numerous discussions with him about how we were going to use this extra piece in one of our other bathrooms and he agreed to use it however, he never was able to produce it. Essentially, there has been no work done to our house in the past 30 days to complete these projects. When I contact the contractor he very often does not respond. or makes promises that he does not keep. We are very disappointed and just want the work finished.

    Business Response

    Date: 09/17/2022

    We will complete the job in the next 2 weeks 

    Customer Answer

    Date: 09/25/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Panamerican Engineering Contract Corp is NOT a BBB Accredited Business.

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