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Business Profile

Factoring Services

Summar Financial, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ***** started factoring SUMMAR FIANNCIAL not that they lie on everything but that they are the WORST costumer service ever once you hooked with them you stuck and need to pay BIG BUCKS$$$$$ to get release letter from them I mean it big $ and if any one comes around SUMMAR FINANCIAL stay away!! The sales person wont tell you but they will charge you 10% of whatever line you sign. Or in my case this person *********************************** wont even listen to you, he talks over you and is not customer service oriented. *********************************** does not acknowledge his lack of experience they don't look at the paperwork and send wrong rate sheets to the Broker making the payment to us delayed. Far way I swear they are very very bad news now that I do all invoices my self Im 100% better. Please please do not fall for their low rates because you will pay high termination fees or wont even let you go.

    Business Response

    Date: 09/29/2022

    Thank you for taking the time to file this complaint. Improving our client's experience with us is one of our main goals, and their feedback, our most important source of improvement. We believe this complaint has already been addressed by our **************** Team and resolved to your satisfaction. Please let us know otherwise.

  • Initial Complaint

    Date:08/22/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into a contract with Summar for factoring of trucking loads that our company transports with brokers. Our job, as carriers, is to transport loads and then upload all documentation (BOL, rate con, etc) to our portal with Summar and then in turn they will pay us for this load taking the agreed percentage fee. Their job is to contact ****************** to get paid for this load and recoup their money. We have been struggling to get paid as they do not pay us until they have confirmation from the broker and this was not disclosed to us. We were only advised we had to check the broker, and if approved, it was all good to go. The contract with Summar was only 3 months, which expires on September 6, 2022 as we were promised only a trial to see if we would like it and if so we could renew after that. Now, that we have decided to cancel due to we are dissatisfied with the way they are handling the factoring, they are refusing to cancel stating "it was on auto renew" and we had to "give a 30day notice" to cancel the contract. This is really a scam, they do not disclose all the information up front, offer terrible services and then renew the contract for a full year without our consent.

    Business Response

    Date: 01/20/2023

    Dear *******, 

    Thank you for your valuable feedback. We are sorry to hear you had a bad experience with Summar in August 2022. We believe our team solved the issue to your satisfaction, and now, in 2023, we are happy to have you as our client again. We will make sure you have the best experience with our service. Feel free to reach out to your executive should you have any questions or concerns. 

    Customer Answer

    Date: 01/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Summar Financial, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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