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Business Profile

Fireworks

Champion Fireworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireworks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came across champion fireworks online. Saw they have listed an assortment of six 500 gram military branded aerial fireworks for the price of $75. Being a veteran of the Army I wanted to purchase the 6 assortment listed on their website for the price and information listed on there company website. I first went to their ***************************************** location spoke to the employee at fireworks location and he informed me he only had one of the six for the price of $85. I showed him on my phone from the companies website that the listed price is $ 75 for assortment of six 500 gram Armed Forces aerial fireworks. The employee gave me directions to varios other locations that might have them on his phone. I continued to head to Champion Firework location at *********************************************************************************. Upon arrival at this location I was greated by two gentlemen at the stand. And I informed them and showed them a picture of the Armed Forces assortment of six 500 gram cakes of aerial listed on their website for $75. Their first response was if I was a cop and one of the gentleman proceeded to retrieve from a Uhaul one the six assortment Armed Forces fireworks. They proceeded to charge along with five other various fireworks with trying to over charge me for one of the items being the Armed Forces firework insted of $75 they charged by debit card $110. Only when I changed my payment from cash to Debit. That the employee reacted to the total charge when I confronted him. Total for the six fireworks I payed for is $214.50. Employee kept my receipt. Fireworks have no weight to them and the packaging of fireworks seem to be replica of originals. I have left a negative review which I was contacted by the supposedly owner of the company who hung up on me when I called the business to resolve the issue. Being that it is going to be 4th of July on Monday I would like to resolve the issue or atleast bring attention to the company so that this may not occur to someone else.

Champion Fireworks is NOT a BBB Accredited Business.

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