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Business Profile

Fleet Management

Fleetr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fleet Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business closed so I contacted this company on 11/3/23 to cancel. I was told I would receive a package to return the 2 GPS devices. I did not receive any package and have been billed twice over the last two months. I tried contacting them over their chat on 1/5/2024 but no chat agent is available. I also called and left another message. I contacted my bank to stop the charges but they keep submitting them and will not close my account and stop billing me no matter what I do.

    Business Response

    Date: 01/31/2024

    Good day,

    We regret any inconvenience experienced by ******************. When ****************** initiated her cancellation, we shared that in order to process the cancellation our GPS tracking device(s) (hardware) must be returned to us by the customer. To facilitate the process, we sent a postage paid mailing label and we paused account billing. I attached the first mailing label that we sent to ****************** which is dated 11/14/23. 

    After 30 days from the mailing of the postage, we resumed billing because the devices had not been returned per the "Terms" of our customer agreement. The cancellation cannot be processed without the device return. If the devices are lost, ****************** needs to notify us and in these cases, we process a $50 fee per device and complete the cancellation.

    ****************** contacted us again regarding her cancellation and we sent another postage label on 1/9/24 (also attached).

    In response to this inquiry, we sent another postage label today. As previously instructed, ****************** needs to use the postage label and return our hardware. Her billing is currently paused and Fleetr will process the cancellation once we received the hardware.

    Many thanks to the BBB for your assistance in resolving this matter.

    Kindly, Fleetr Customer Service

Fleetr is NOT a BBB Accredited Business.

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