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Business Profile

Floor Installation

Amazing Floors Of Miami Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted this company in July 2023. I wanted to do a refreshment of my wood floor in the entire house, which was in good condition. The conversation started talking about sanding, protection paint. However, this contractor recommended a faster and easier, but not cheaper way to refresh the floor using laminated vinyl floor. We went ahead and agreed without signing a contract, the price agreed was $5.99/sq/ft. summing up a total of about $7000, including removing baseboard, reinstalling, painting, installing a new door for bathroom, removing and reinstalling sliding glass door.A week after the all job was partially done, (she left on vacation for 3 weeks - some finishing were missing - a step was not installed, etc..) the living room old wood floor, starting to pop up through the new vinyl floor. We told her, she came back after her vacation, the damage was so bad, she had to redo and remove the entire floor she had previously done in the living room, and more so, this time she removed the wood floor underneath, after the inspection of the vinyl seller, who let her know that she did not do the installation properly, as she had to take some steps prior in order to avoid what was going on, so then she took off the brand new vinyl, removed the existing wood floor, add some 8'x4' wood panels and plastic protection. The fact is that my house, is built with a crawl space, and by covering with plastic, she created a pocket of humidity which caused the house to moved, doors are not closing, the bathroom tiles are moving, the kitchen step was not installed properly, it's now a hazard to any guests coming in my house in addition that is already broken. She installed the new bathroom door, and now this door cannot close or being locked. We send her emails, she ignore them and never replied.

Amazing Floors Of Miami Corp. is NOT a BBB Accredited Business.

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