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Business Profile

Floral Design

Petal Driven LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floral Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 12/6/24 and a day later the company reached out and advised they did not have the item I purchased in stock even though their website shows every size in stock. They asked me to pick out a new item, which I did not want to do since the item I bought was not available. Then they advised they would only give me a partial refund despite their issue. The item still shows as in stock online on their site. They are clearly trying to scam people in placing orders by showing products they do not actually have and then scamming them by not returning their money. It is scary and upsetting this company is doing business.

    Business Response

    Date: 12/15/2024

    Dear ****,
    Thank you for taking the time to share your concerns. We want to assure you that PetalDriven is a reputable company specializing in fresh-cut flowers and floral arrangements for weddings, events, and DIY projects. Unfortunately, it appears that your complaint is directed toward a fraudulent website that is impersonating our brand and engaging in deceptive practices using the name ********************************

    We do not sell shoes or any items other than flowers, nor do we process refunds or handle inventory in the manner you described. It deeply saddens us to hear about the distress this scam has caused, and we understand how upsetting and frustrating this experience must have been for you. In fact, we understand all too well, since we are their largest victim as they have been defaming our good name.

    To clarify:

    1. Our official website is **************************, where we exclusively sell flowers.


    2. We are aware of a fraudulent website imitating our name and scamming customers. We are actively working with the appropriate authorities, search engines, and ad platforms to address this issue and protect consumers.



    We strongly recommend taking the following steps to resolve this issue:

    Dispute the transaction: Contact your bank or credit card provider to dispute the charge as fraudulent.

    Report the scam website: File a complaint with the ************************ (***) at *******************.

    When filing any complaints, please make sure to use the actual scammer's name, which is PetaldrLven, not Petaldriven.

    At PetalDriven, we are committed to transparency and customer satisfaction. If you have any questions or require additional assistance, please feel free to reach out to us at ******************************* or through our official website.

    Thank you for bringing this matter to our attention. We will continue to do everything we can to combat these scams and protect our valued customers.

    Sincerely,
    ***** *********
    Customer Service Team
    **************************

    Customer Answer

    Date: 12/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I will reach out to ****** and the ftc. 

    Sincerely,

    **** ******

Petal Driven LLC is NOT a BBB Accredited Business.

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