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Business Profile

Funeral Related Services

Florida Funeral Home & Crematory, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of the funeral has stated to me that my family was not supposed to contact any insurance agency to gather any covered cost of a deceased relative. He stated that in contacting the life insurance company, that it triggered a claim and now he would have to wait for a death certificate in order to receive a payout. To make matters worse, we would "have to pay now" to move forward with the services. Which is incorrect and deceptive information. ********************** does not initiate a claim solely based on anyone calling to report a deceased individual and would like to gather information on moving forward. **********, the owner of the funeral home was very aggressive, impatient and disrespectful when attemtping to clarify and exchange information.

  • Initial Complaint

    Date:10/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband passed away on 09/05/2023 at *********************** in ***** Florida. We are from ***********, ** and not familiar with the area. The hospital said to ****** funeral homes in the area to get into contact with. Florida Funeral Home and Crematorium was the first to come up. I called them and the same day, signed the contract paperwork and paid. Since they took my payment and received everything from me, I cannot get anyone to let me know the status of my husband being sent home. I have called and received nasty responses from the receptionist. It's appalling that someone in this line of work could act the way that she did. I have texted the number for a status update and have not received a response. I have sent emails: 09/13, 09/18, 09/27 and 09/30 to find out the status of my husband. I have not received not one response. I called the week of the 18th to find out if he had been cremated yet and was told after a long annoyed sigh......no....we will get to it when we get to it. I have services here in ***** on October 7th and I do not know if I will have my husband here or not. No one can let me know if he has been mailed or not. I also cannot find out from them if the death certificate has been issued. I paid for it in the funeral packaged, but had to go ahead and order ANOTHER one and pay again to that I can get the ball rolling on things that need to be taken care of here in *****. I cannot move forward with bank accounts, life insurance, ect without a death certificate. The funeral home has had the certificate and still has not mailed it - hence why I went ahead and ordered one directly.

Florida Funeral Home & Crematory, Inc. is NOT a BBB Accredited Business.

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