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Business Profile

Girdles

Waist Gang Society

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Girdles.

Complaints

This profile includes complaints for Waist Gang Society's headquarters and its corporate-owned locations. To view all corporate locations, see

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Waist Gang Society has 2 locations, listed below.

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    • Waist Gang Society

      12355 SW 129th Ct Ste 8 Miami, FL 33186-6406

    • Waist Gang Society

      1200 Brickell Bay Dr Apt 1615 Miami, FL 33131-3253

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reported package missing went through ****. Contacted retailer 3 times and still no word or no package. I really want my items I received a good deal on them. Ive emailed them with order order my phone number and I have yet to be contacted.

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received my items and you can't contact them now there out of business

    • Initial Complaint

      Date:08/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about July 8th...I placed a specific order.This company sent me nothing in which I ordered. I have contacted them via email and telephone to no avail. The company sent me a few items that are not what I ordered, the appropriate sizes I ordered, and some of the merchandise looks worn.

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order merchandise from Waist Gang Society and was given the wrong products and sizes. When I reached out via Instagram and she never responded back to help correct the issue. Ive called the number on the website no answer Ive sent contact me information on their website and nothing. At this point I want my money back. And I will NEVER order or do business with them again.

    • Initial Complaint

      Date:12/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 Things have occurred with this company. I have called, Direct message on Instagram (As I was asked to do so) and emailed. Never received my items, a response or order status. 1st This order was placed on Oct 18th. Thank you for placing your order with Waistgangsociety ! Any questions contact ************. Please allow **** business days for processing and fulfillment of your order,if it is a sale item it may take longer, and allow 2-3 business days for shipment for domestic orders and 1-3 weeks for international orders.International order may have additional customs costs.This email is to confirm your recent order. Date 10/18/2023 Shipping address *************** ************************************************************************************************************* Billing address *************** ************************************************************************************************************* 1x Sweat Fitness Belt - Dodger Blue / 5XL for $3.99 each 1x Latex Gym & A Garment - black / 4XL for $13.99 each 1x Sweat Fitness Belt - Deep Pink / 5XL for $3.99 each Subtotal : $21.97 USD Shipping : $24.98 USD Total : $46.95 USD Order# ****** I received only a partially correct order. I sent this email on Oct 27th to ****************************** Regarding ord#****** Hello,I ordered 2 SWEAT FITNESS belts 5xl and a ***** GYM & A Garment size 4xl.You sent me 3 sweat fitness belts. 2 pink and 1 blue. Please honor and fulfill my order for the ***** GYM & A GARMENT size 4xl please.Respectfully,****************** Cbr# ************

    • Initial Complaint

      Date:11/16/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item on September 26, 2023 and the order was never received. I have emailed several time and called and received no reponse.

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      sept 29, 2023 never received my order, unacceptable. I filed for a refund with my bank. they dont answer emails, they also DISCONNECTED THE ****** costumer service is UNREACHABLE.

    • Initial Complaint

      Date:06/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 waist trainers. I received only 1 of the 2 that I ordered. I contacted customer service through the websife twice but never got a response. I contacted their Instagram page in which they admitted they were out of the product & would send once it came in. 6 weeks passed & nothing so I decided to just cancel the order & request a refund. They read my messages but didnt respond again. This is a poor lack of customer service. I would simply like a refund for not receiving the product i ordered.

    • Initial Complaint

      Date:03/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #******: I completed my order on 3/6/23 and made a payment of $37.07. I didn't receive the correct items for my order. I had ordered the Python and the Funkadelic Custom Print aggressive Shaper, that was suppose to match a Python Edition outfit. I also ordered the **** ***************************** Snatcher in 3 XL. I didn't receive any of these items. I received 2 Comic Print aggressive shapers; I didn't order the same products. I also received some type of Egyptian outfit that I didn't request. The **** ***************************** Snatcher came in a 2 XL. Basically it seems like I was sent whatever they had left over. I've contacted the company on 3/15/23 via their email address, I texted, sent a message on Instagram, and I've called the company to no avail. Can you please submit a refund for these items, or send the 4 items as I requested? Thank you for your assistance.

    • Initial Complaint

      Date:02/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase from this website on January 27, 2023. I received the product on January 31st. Upon opening the package I noticed that my waist trainer was completely different than what I ordered. I immediately reached out to the customer service line, which is not even a working number. I emailed the company and waited the 48 hours as requested for a response. It is not a month later I have reached out multiple times over then span of weeks to see if I can just simply exchange for the correct item. I have not heard back. There is a reason why she does not offer exchanges or refunds, but when the error is done on the company's fault this should be a different circumstance. Also, trying to dispute a transaction like this is difficult. I was willing to ship the item back because I have no need for it, if I could just get what I ordered.After going on the company's instagram page and seeing so many customer experiencing this same issue is a problem. I do not understand how this company can still be in business. It is truly deceiving customers and taking their money and not even trying to rectify the situation. I hope that something comes of this situation. To see only 13 complaints on this website but on their instagram page there are about 10x as many people experiencing this same situation. The owner literally just blocks people and their comments so others can't see rather than fixing the problem. I wish there was more that could be done with businesses who operate in this manner. Consumers should not have to resort to this, just to get an item that they paid for.

    Waist Gang Society is NOT a BBB Accredited Business.

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