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Business Profile

Glass Tinting

Tint And Go Miami

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    El da 6 de octubre de 2024 yo solicit el servicio de Tint para mi auto, el cual eran las 4 puertas, el vidrio delantero y el trasero. Lo realiz el seor *****, que es trabajador de ellos. Se hizo todo bien, pero la maquina tuvo una falla al cortar el vidrio delantero ya que el software no estaba actualizado para el ao de mi carro, a lo que ****** le dijo a mi esposo que no haba problema, que iban a colocar el que ya se haba cortado y que en 3 das ya estara actualizada la mquina para retirar el que colocaron y colocar el correcto. De ese momento que tenan que pasar solo 3 das se convirtieron en 15 das. Les escriba diariamente y no contestaban, llegue al lugar y estaba cerrado, cuando me logro comunicar me *** cita para un ******* a las 8 am, llego al lugar y nunca llego nadie a atenderme, me voy de nuevo a mi casa, los llamo mil veces, les envo mil mensajes a lo que respondieron el siguiente da, alegando que estaban de vacaciones y todava no volvan. Les dije que por favor me devolvieran mi dinero, ya que no quera realizar nada con ellos, porque me daban cita y nunca aparecan. Ya han pasado 2 meses desde que me dijeron que estaban de vacaciones y que cuando volvieran me enviaban el dinero y nunca lo hicieron. Yo, sigo llamando y no me *** ********** no aparecen. El costo total fue de 350$ y un Tip de 30$, a lo que ellos por el vidrio delantero que no quisieron cambiar me tienen que devolver 140$. Yo lo **** que quiero y necesito es que me devuelvan los 140$, ya que me hicieron pagar todo de una vez y nunca mas aparecieron ya que eso fue error de ellos y de su maquina, no porque yo no haya pagado o no me haya presentado a las citas que me haban dado. Mi Esposo tambin los contacto por Whatsapp. Voy a colocar las fotos del chat y ********** del auto. Yo les dije a ellos que si no podamos llegar a algo, que necesitaba hacer algo legal porque estoy es un robo y no quieren devolverme el dinero.

Tint And Go Miami is NOT a BBB Accredited Business.

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