We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Advocate

Feminade

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Advocate.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $499.00 Paid 2/4/24. Test sent via 2nd day *** on 5/7/24. Received by lab on 5/21/24. Feminade service claims to provide test results during consult recommending HRT and supplementation based on results. No results have been provided, nor consult scheduled. Feminade claims the delay is due to issues with the lab. The lab claims there is an issue with Feminade not contacting them. Request for refund to Feminade made 7/2/24 with no response as of yet.

    Business Response

    Date: 07/17/2024

    ***Business Response***

     

    Hi, my name is ********************* and I am the founder of Feminade and upon receiving the BBB complaint from our customer ************************* we contacted ************************* and asked why she filed the complaint with the BBB and she said she requested a refund. She never gave us a chance to respond to her directly when she requested the refund, so I contacted her over the phone and told her we will gladly issue a refund, but she needs to drop her complaint with the BBB once the issue is resolved. ************************* agreed verbally that she would drop her complaint with the BBB once the refund is issued. Today, 7/17/24 we issued a refund of $499 to *************************, so I am kindly asking to remove this complaint from the BBB as the issue has been resolved.

    Customer Answer

    Date: 07/18/2024

     
    Complaint: 21969776

    I am rejecting this response because:
    Roya is lying. I had provided the exchanges through Feminade portal that shows my last inquiries for a refund on 7/2 and a few days prior. **** did not respond until after my BBB report was submitted 12 days later. I do not appreciate the false information but am grateful the refund was finally initiated.


    Sincerely,

    *************************

    Customer Answer

    Date: 07/18/2024

    I forgot to add. In addition to my multiple attempts of requesting a refund, *************************, the medical intuitive who referred me reach out to them too. She is my witness that all I have reported is truthful. If needed her email is **************************

Feminade is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.