Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the conduct of one of your healthcare professionals, ****** *******, DPM, during my recent visit to Jackson Memorial Hospital on June 30, 2024.Dr. *******, the podiatrist, hasn't approved a CT scan for me. I'm also filing a lawsuit regarding the location of the accident at a hotel in ***********. At the time, I needed surgery because it was a double fracture. Since March, I've been going to Jackson Memorial Hospital in *****. They deducted money from my insurance but have only prescribed me *********.I believe that the conduct exhibited by Dr. ******* and the ** was unprofessional and unacceptable, and it has raised concerns about the quality of care I received. As a patient, I trust that the hospital upholds the highest standards of patient care, and I would like to ensure that incidents like this are taken seriously.I respectfully request that the hospital investigate this matter and provide me with a formal response outlining the actions that will be taken to address this issue. I would also like to know what steps will be implemented to ensure that similar incidents do not happen in the future.

  Business Response

  Date: 09/06/2024

  This complaint its under investigation. Patient will be mailed resolution letter by mail. Patient was mailed an extension letter advising complaint currently under investigation. 

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a legal arranged payment plan with Jackson Memorial Hospital from my son's birth. Without fail, I consistently made agreed monthly payments, except once when their system had a problem. Nonetheless, I promptly followed THEIR INSTRUCTIONS to pay double the next month. In short, I HAVE NOT DEFAULTED ON MY PAYMENT PLAN IN ANY WAY.Despite my unwavering commitment to pay off the debt, and the fact that I have never missed a single payment I received an unjustifiably threatening letter from Miami Dade County Credit and Collection. They falsely claimed I had been unresponsive to their letters and invoices regarding the remaining balance. This is an absolute falsehood as it's the first and only correspondence I received from them.Their audacity to demand full payment is outrageous, given my diligent adherence to the initial agreement with Jackson Memorial Hospital, never missing a single payment.When I called MDC to address this, they brushed me off, suggesting I contact the hospital, as this could be an error on their part, but the hospital's response was equally unsatisfactory. They merely promised to review the case and later rejected any possibility of rectification. This is their mistake, not mine Let me reiterate, this payment plan was set up directly with Jackson Memorial Hospital. Yet, without any valid justification, they decided unilaterally to cancel the payment plan and involve a collection agency, subjecting me to harassment and baseless claims of non-responsiveness. This breach of trust is appalling. I now face unwarranted pressure to pay an amount I hadn't budgeted for, assuming my debt was being handled according to the initial agreementan agreement that Jackson Memorial Hospital is now disavowing.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three years ago I was referred to an endocrinologist ************************************* she has her office inside the Jackson Memorial Hospital (***) The doctor requested an ultrasound. Weeks later I received two invoices from the *** saying that I had to pay $300 for the visit and $300 ultrasound. I called the *** *************** and they told me that my insurance refused to pay. I called my insurance ******* Blue ***************. They told me that they did refuse the payment because the invoice was wrong. I called *** again and explained that my insurance told me that the bill was not properly done. The *** accepted and the problem was solved. Next year I went back for a follow up and the doctor requested another ultrasound. All the history repeated they sent me bills for $300 for the follow up and another $300 for the ultrasound. My insurance told me that the billing code was wrong instead of saying Office they put Outpaitent but the problem is that doctors office is inside the *** so they consider the service outpatient this means that I went to the hospital for an emergency. I explained that my doctor has her office inside the *** but they told me to change the code I called again the *** and explained that they need to change the billing code from outpatient to office so my insurance could pay the bill, they told me that they will do it. Finally problem was solved. On August 22 I had a the follow up of this year (It is made once a year) again the doctor requested an ultrasound. The ultrasound was done September 8, after the ultrasound I received a letter from *** saying that I have to pay $242 for the follow up (Account number ************ and $300 for the ultrasound. (Accound number ***********). So this situation repeated again and since September I have been calling *** billing area to explain to change the billing code from outpatient to office and they always tell me the will do it but I keep receiving the invoices.

  Customer Answer

  Date: 01/17/2023

  ***Additional Information Received From Consumer***

  As per our conversation I will explain that my complaint is about number: 18375317

  
  

  The Jackson Memorial Hospital doesn't use the code "Office" as the billing code so my insurance doesn't want to pay the invoices

  
  

  40020373027 for $242 (Follow up)

  40020373068 for $300 (Ultrasound)

  
  

  Two days ago I received a letter from a ***************** for the second invoice

  
  

  Please advise

  
  

  Customer Answer

  Date: 01/25/2023

  ***Received Additional Information From Consumer***

  They sent my invoices to collection and they sent me a letter telling me to pay.