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Business Profile

Information Technology Services

World Global Network Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the Helo Extense (a non-invasive glucose monitor) 12/1/18. It took a while to receive the device: 2/7/19. The device only works with a companion app downloaded from the companys site. However, the app never worked. I contacted ******* I bought it from and she said that the team was working on it and that she would update me (she never did). I kept trying to see if the device and app would work and it didnt. They sent an email on 3/18/19 saying they were updating the app and that it should be available soon. I went to their site and found that the company had sold some parts, so I contacted the company ****, but they said that I would need to contact the original company WGN. Finally, on 5/8/20, I emailed WGN and asked for to either fix the issue or give me a refund since the device was literally useless. They mentioned that they were aware of the issue and that their IT department was working on it. That email address no longer works as I got a mail delivery error. I went back to their website and found a different email address but it says its for investors. I sent an email to them on 5/28/23 and again on 1/23/24 but was emailed a generic response, saying that this email is for investors only and if its not an investor issue, theyd send it to the right department. At this point, I just want a refund because its clear to me that the device will never work. I am frustrated that I was drug along or so long with promises that itd work. Im also frustrated that now I cannot find an accurate way to contact the right people in the company on this matter.

World Global Network Corp is NOT a BBB Accredited Business.

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