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Business Profile

Invitations

A Creative Card

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Invitations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted this vendor to do my wedding invitations on January 26. It's has been 4 weeks that I did not hear back from her. She mentioned she would have everything in 2 weeks done and send to the printing company. I had the letters and wording ready for her to make the proof of invitation since the day I booked her we are now in February 29th and I had nothing. I tried calling her every week some weeks more than once and no answer or she would just text back call you back and no answer. Days would pass and no answer or no calls returned. I could not leave a message due to her voicemail being full. Yesterday on February 28th I called her again and texted her how concerned I was which I have done before but no answer. I did receive an answer yesterday because I included in the message to please just refund me my deposit and I would go somewhere else. She then started answering and all night was harrasing me and trying to send me proofs. She kept going in circles and blaming it on other things and that this is how this industry works. I have it all on text messages. I explained to her to stop having me go in circles I know exactly how things work she is not the first vendor I work with. Kept sending me messages talking none sense and that she will learn from this. I told her yes hopefully your next client you learn to pick up on and answer. I also explained to her I know I am not the only client but if I am reaching out and your busy you could text me back how you did however at one point please return my calls which you never did for weeks. I don't feel comfortable working with her anymore she went as far as contacting my wedding planner because she said I was exaggerating and stressed. All I did was tell her to please return me my ************* she had done nothing for more than 4 weeks. it's not like she worked on it. She refuses to, we did not sign a contract the receipt she gave me was a paper with scribble scrabbles on it. Please help me to get my money back.

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