Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These are the only people (out of 7 billion) who believe they should be paid when there is no sale - he'll tell how important, rich and smart he is. If they are so rich, why did they pilfer my $300??? I already filed this complaint but it somehow disappeared. The BBB shows that they have only been in business for a year or two and that they do not subscribe to the tenets of the BBB way of doing business (honesty, integrity and fair-play) - because they are not members of the BBB. He told me by phone ad hoc that this was the perfect off-grid property for bug-out - WHICH IS A LIE! Don't you think it's important for a realtor to disclose (ad hoc - before the closing) that there is: no camping on the property; no building smaller than ***** square feet allowed per local zoning; no building unconnected to the main structure; no building on a lot smaller than 3/8 acre; a long list of restrictions and covenants that were not disclosed; a recreational area tax (far in excess of the property taxes of $30-$40) that is hundreds of dollars and that it must be paid immediately to them, although it is not billed until November; a $2,000 property that totals $6,000 in cumulative (zero interest) payments (which other owners are selling for about $*****)??? They claim to be business consultants to the stars, but he has no business credentials and she has a doctorate in cello playing. These people would be absolutely laughable if they were not so sad. If they were actually transactional realtors with clients out in town and the sellers/buyers found out that there was no sale but that these people kept the money - the buyers and sellers would wipe the street with their collective face. This is common sense for 7 billion people. Then they would learn something. It looks like all future business prospects should find the insurance company that wrote their real estate broker professional errors and omissions liability policy and ask these same questions. Let's do that ! Let's see then how long that they are AROUND "in monkey business"...

  Business Response

  Date: 08/23/2023

  Dear ******************,
  
  Thank you for getting in touch. We have processed a refund to your credit card on record for a total amount of $298.00. This includes the $99 down payment and the $199 documents closing fee. We trust that this action meets your request. 
  
  Wishing you all the best,
  
  The 5th Horse Land Assets, LLC

  Customer Answer

  Date: 08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, - they have refunded my money and you may delete my complaint.

  Thanks!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lie about everything they say,stole my downpayment money and doc fee..Wich the loan company wanted me to repay.******* said my refund would be mailed asap..I'm still waiting had to contact the BBB.5th horse land assets is a scam,they stole my money do not buy anything from these people!!!!

  Business Response

  Date: 05/03/2023

  ******************** is mentally unstable and dangerous. We could not remain in business with someone so unhinged. Both parties signed a voluntary default and ******************** agreed to an 80% refund, less fees. We mailed ******************** his refund check and he immediately cashed it. However, he has made it his personal project to write false reviews on every platform imaginable. His reviews are lies and we cannot wait to finally be done with this nightmare. Below youll find the response we sent to ******************** and the BBB. Thank you. 
  
  "At 5th Horse Land Assets, LLC, we take pride in providing excellent service to our customers, and we have countless positive testimonials from satisfied clients. While we regret that ******************** did not have a positive experience with **, we understand that not every transaction will go smoothly. Despite our best efforts, we were unable to meet ************************ expectations, and after two months of communication, we mutually agreed to part ways. We have since issued a refund and wished ******************** all the best in his future endeavors. We sincerely hope that he finds a property that meets his needs and exceeds his expectations."