Complaints

This profile includes complaints for Quickly Locksmith's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quickly Locksmith

  2680 NE 2nd Ave Miami, FL 33137-4415

  
• 

  Quickly Locksmith

  26 SE 1st St Miami, FL 33131-1008

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im the co-owner of a small holistic healthcare center in ***********.Im writing in regards to being overcharged by the company called Quickly Locksmith. One of my employees locked the key to the bathroom inside of the bathroom. We also had an employee locker with a lost key and we needed to have the lock cut off. We called a lock ***** company to have the door opened on July 26, 2023. The lock ***** showed up and provided me with a verbal estimate of $60. The services were rendered and the lock ***** employee called his boss to run my card over the telephone and then he left. I received an email receipt of $160, which is $100 more than the agreed upon price. After this occurred, I called the company. And the man with whom I spoke was extremely rude and refused to return any money to me. I have documentation of this phone call, as I saved the evidence that I called and spoke to someone with a screenshot from my phone.I would like to have $100 returned to my account. I did not agree on this price. This $160 was charged in a very deceitful and dishonest fashion.I plan on reporting this company to the Better Business Bureau and to the local authorities for fraud.

  

  Business Response

  Date: 04/28/2025

  I'm truly sorry about your experience with us. Reading your message honestly breaks my heart because this isn't who we are or how we want our customers to feel.
  Looking into what happened, there seems to have been a real miscommunication between our technician and you about the scope of work. While our tech initially quoted $60 for just the bathroom door, it looks like when he arrived, he was also asked to cut off the locker lock - something that wasn't part of that first conversation. This second job requires different tools and more time, which is why the final price was higher.

  That said, I completely understand your frustration. Our technician should have clearly explained the additional cost before proceeding with the second job. This communication breakdown is on us, and we've actually changed our training procedures since then to make sure our techs always confirm any price changes before doing extra work.
  I'd like to make this right by refunding you $100. It's the fair thing to do since we didn't properly communicate the price change.

  Please call me personally at ************** so I can arrange this refund immediately.

  We're a small business that's been serving Miami for nearly two decades, and we've learned that honest mistakes happen - what matters is how we fix them. I'm grateful you brought this to our attention because it's helped us improve our customer communication.

  
  Again, I'm sincerely sorry for this frustrating experience, and I hope you'll give us the chance to make it right.

  With respect,
  ***** *******
  Owner, Quickly Locksmith Miami

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for returning the $100.  I will contact you to have the money returned.

  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 05/22/2025

  I contacted the owner ***** *** the method that he requested.  He refused to acknowledge this agreement.  He refused to return my money.  He is not honest.  He is a liar who is not true to his word.  I called him and spoke with him briefly and he refused to acknowledge this BBB agreement.  

  

  Business Response

  Date: 06/04/2025

  Hi *****,
  
  As previously discussed, we agreed to issue a $100 refund in response to your recent BBB complaint.
  
  Due to the age of the transaction, our payment processor no longer allows us to issue a refund to the original card on file. Unfortunately, this restriction is outside of our control. At this point, the only way we are able to process the refund is in person at our shop location.
  
  A check for $100 will be made available for pickup at our office:
  
  Quickly Locksmith Miami
  ***************
  Miami, FL 33137
  Pickup hours: MondayFriday, 9:00 AM to 5:00 PM
  
  Please reply with the name you'd like the check made out to so we can have it ready in advance.
  
  If you have any questions, feel free to reach out.
  
  Best regards,
  
  ***** *******
  **************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I would be charged $60. Instead, my credit card was charged $160. These guys are liars about the price!I would like $100 returned to my credit card. I am also planning on reporting them to the **************** and any local agencies for fraud.

  

  Business Response

  Date: 07/27/2023

  Hello. We are upfront with all our costs. This job was for 2 services. The first job was to open a locked bathroom and the other was to open a locked storage locker. We normally charge $95 average (Depending on the lock) for any 1 lock out. The customer understood the charges and never mentioned anything to our locksmith. Ask any locksmith what they'd charge for these services and you'll see our charges our more than fair. Also, my locksmith never spoke to anyone named *****. According to the customer that was there (who admits being satisfied with the work and charges) says ***** is the Office Manager who again, was not there nor ever spoke to my locksmith. I don't know who told her the charge was $60 but she's had no interactions with my locksmith.

  

  Business Response

  Date: 08/30/2023

  Hello. We are upfront with all our costs. This job was for 2 services. The first job was to open a locked bathroom and the other was to open a locked storage locker. We normally charge $95 average (Depending on the lock) for any 1 lock out. The customer understood the charges and never mentioned anything to our locksmith. Ask any locksmith what they'd charge for these services and you'll see our charges our more than fair. Also, my locksmith never spoke to anyone named *****. According to the customer that was there (who admits being satisfied with the work and charges) says ***** is the Office Manager who again, was not there nor ever spoke to my locksmith. I don't know who told her the charge was $60 but she's had no interactions with my locksmith.