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Business Profile

Magazine Distributors

Lockstock Publications Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a magazine for my grandson because it had an article about a family friend. After about 3 weeks I emailed them. They were very apologetic and said they would send me a tracking number -which they did but post office never received the magazine. I fully believed them and ordered another for my son. They sent me the wrong back issue and Ive been emailing them ever since with no response. So I guess by now they owe a refund for two. My grandson really wants the magazine as does my son. Can you help? Thank you

    Business Response

    Date: 02/06/2024

    We believe that ********************' depiction of the events is an unfair assessment of what actually happened. There was initial confusion on her part as to which exact issue of the publication she wanted and as you can see from the thread of messages, our associate went above and beyond to help her, even re-sending copies at no-charge to satisfy the customer. We are in no way perfect but to file a complaint when we worked this hard to help her can only be described as unfair and borderline callous. 

    I hope that you consider the amount of effort, time, and energy that was put in by our associate to help the customer when you determine the outcome of this complaint.

     

Lockstock Publications Inc. is NOT a BBB Accredited Business.

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